Optional Group Calling Features. AT&T MERLIN LEGEND Release 3.1, MERLIN LEGEND Release 4.0

Optional Group Calling Features

Optional Group Calling Features

This section includes programming summaries for the following optional group calling features:

■ Hunt Type

■ Group Calling Delay Announcement

■ Group Coverage Receiver

■ Group Calling Overflow and Thresholds

■ Group Calling Message-Waiting Indicator

■ Group Calling Calls-in-Queue Alarm Threshold

■ Group Calling External Alert for Calls-in-Queue Alarm

■ Group Type

See Chapter 3, “Common Administrative Procedures,” for detailed programming

information.

Hunt Type

Use this procedure to assign one of the following hunt-type patterns to calling groups:

■ Circular Hunting Pattern.

The system distributes calls to group members by hunting in a circular pattern for the first available extension after the one that received the last call to the group.

■ Linear Hunting Pattern.

The system searches for an available group member in the order in which the extensions were assigned to the calling group.

Summary: Hunt Type

Programmable by System manager

Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

Copy Option

All

Not required

Form 7d, Group Calling

Circular hunting pattern

Circular, Linear

No

No

4–238 Programming Procedures


Console Procedure Extensions

®

More

®

Grp Calling

®

Hunt Type

®

Dial calling group ext. no.

®

Enter

®

Circular or Linear

®

Enter

®

Exit

®

Exit

®

Exit

PC Procedure

6 ® u ® 4 ® 1 ®

Type calling group ext. no.

® 0

® 1

or

2 ® 0 ® 5 ® 5

Group Calling Delay Announcement

Use this procedure to designate the announcement device used to play messages to callers while they are waiting in the queue.

Only one announcement device can be designated for each calling group; however, more than one calling group can use the same announcement device.

The extension to which the delay announcement device is connected should not be programmed as a calling group member.

If the extension jack or MFM was previously programmed as a regular extension, you must remove all line/trunk button assignments before you designate the extension jack as a delay announcement device.

Summary: Group Calling Delay Announcement


Mode All

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

Not required


No delay announcement devices are assigned

Announcement, No announcement

No

Copy Option No

Console Procedure Extensions ®

More

® Grp Calling ® DelayAnnce ®


® Enter ®

Dial ext. no. of announcement device

® Enter ® Exit ® Exit

PC Procedure 6 ® u ® 4 ® 2 ®


® 0

®

Type ext. no. of announcement device

® 0 ® 5 ®

5

Programming Procedures 4–239


Group Coverage Receiver

Use this procedure to assign or remove a calling group as a receiver for a coverage group.

Calling group member assignments must be made before you assign the group as a receiver for a coverage group.

NOTE:

Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.

Summary: Group Coverage Receiver

Programmable by System manager, Integrated Administration

Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required

Form 7c, Group Coverage

Not applicable

Group numbers

Yes

Copy Option No


More

® Grp Calling ® Grp Coverage ®


® Enter ®

Dial coverage group no.

®

Enter ® Exit ® Exit ® Exit



®

Type coverage group no.

® 0 ® 5 ® 5 ® 5

Group Calling Overflow and Thresholds

Use this procedure to designate either another calling group or the QCC queue

(Hybrid/PBX only) to receive calls when the number of calls waiting in the queue for a calling group is equal to or greater than the programmed threshold or when the time that a call has spent in the queue exceeds the programmed timeout value.

Overflow coverage can be provided only by calling groups or the QCC queue

(Hybrid/PBX only), not by individual extensions. Group members can be notified when the number of calls waiting in the queue reaches the threshold.

A calling group or the QCC queue (Hybrid/PBX only) can provide overflow coverage for more than one calling group; however, which group’s calls go to an available member in the overflow calling group is unpredictable.

The factory-set extension number for the QCC Listed Directory Number is 800.



Summary: Group Calling Overflow and

Thresholds


Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required


Overflow coverage: none

Threshold: 1 call

Timeout: 0 sec

Overflow coverage: Backup extension number

Threshold: 1 to 99 calls

Timeout: 0 to 900 seconds

No

Copy Option No


®

More

®

Grp Calling

®

Overflow

®


®

Enter

®

Dial ext. no.

®

Enter

®

Number Based Overflow

®

Drop

®

Dial no. of calls

®

Enter

®

Time Based Overflow

®

Drop

®

Dial no. of seconds

®

Enter

®

Exit

®

Exit

PC Procedure

6 ® u ® 4 ® 8 ®


® 0

®

Type backup ext. no.

® 0 ® 1 ® A

+

P ®

Type no.

of call

® 0 ® 2 ® A

+

P ®

Type no. of seconds

® 0

® 5 ® 5

Group Calling Message-Waiting Indicator

Use this procedure to designate the extension that will receive message-waiting indications (MWIs) for the calling group.

Only one extension can be designated as a message-waiting receiver for each calling group; however, more than one calling group can use the same message-waiting receiver. The extension assigned as a message-waiting receiver does not have to be a member of the calling group.

Message-waiting indications cannot be sent to the extension assigned to the group unless this option is programmed. The message-waiting receiver cannot distinguish between messages left for the calling group and personal messages.



Summary: Group Calling Message-Waiting

Indicator


Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required


No message-waiting receiver assigned

Extension number

No

Copy Option No


®

More

®

Grp Calling

®

Message

®


®

Enter

®

Dial ext. no. for MWI receiver

®

Enter

®

Exit

®

Exit

PC Procedure

6 ® u ® 4 ® 4 ®


® 0

®

Type ext. no. for MWI receiver

® 0 ® 5 ® 5

Group Calling Calls-In-Queue Alarm Threshold

Use this procedure to specify the number of unanswered calls that wait in the calling group queue before group members are notified with either an external alert or a light on the telephone. Group members are notified when the number of calls waiting in the queue is equal to or greater than the programmed threshold.

Summary: Group Calling Calls-In-Queue Alarm

Threshold


Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required


1 call

1 to 99

No

Copy Option No


®

More

®

Grp Calling

®

Queue Alarm

®


®

Enter

®

Drop

®

Dial no. of calls

®

Enter

®

Exit

®

Exit

PC Procedure

6 ® u ® 4 ® 6 ®


® 0

® A

+

P ®

Type no. of calls

® 0 ® 5 ® 5



Group Calling External Alert for Calls-In-Queue

Alarm

Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold.

Only one external alert device can be designated for each calling group. Since the external alert signal is continuous, it is recommended that only light-type external alert devices be designated for the Calls-in-Queue alarm.

Summary: Group Calling External Alert for

Calls-In-Queue Alarm


Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

All

Not required


Not applicable

Extension number

Inspect No

Copy Option No


More

® Grp Calling ® Xtnl Alert ®


® Enter ®

Drop

®

Dial ext. no. for alert

® Enter ® Exit ® Exit



® 0

® A + P ®

Type ext. no. for alert

® 0 ® 5 ® 5



Group Type

Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications. The settings are listed below.

■ Automatic Log Out.

Used for calling groups to specify that the system does not automatically log in calling group members after a power failure.

Calling group members must manually log themselves into the group.

■ Automatic Log In.

Used for calling groups that consist of fax machines or data stations (also called data hunt groups) to specify that the system automatically logs in calling group members after a power failure. This setting can also be used for calling groups consisting of telephones.

■ Integrated VMI.

Used when a voice messaging system that requires special signaling for integrated operation (for example, AUDIX Voice

Power, IS II/III, or MERLIN MAIL Voice Messaging System) is connected to one or more extension jacks assigned to a calling group. The system automatically logs in the group members after a power failure.

■ Generic VM.

Used when a voice messaging system that does not need special signaling (for example, AT&T Attendant) is connected to one or more extension jacks assigned to a calling group. The system automatically logs in the group members after a power failure.

Summary: Group Type


Mode

Idle Condition

Planning Form

Factory Setting

Valid Entries

Inspect

All

Not required


Automatic Log Out

Automatic log in, Automatic log out, Integrated

VMI,Generic VMI

No

Copy Option No


More

® Grp Calling ®

More

® Group ®

Type


® Enter ®

Specify login type

®

Enter ® Enter ® Exit ® Exit ® Exit

PC Procedure

6 ® u ® 4 ® u ®

Type calling group ext. no

®

Specify login type

® 0 ® 5 ® 5 ® 5


Optional Group Calling Features. AT&T MERLIN LEGEND Release 3.1, MERLIN LEGEND Release 4.0

Optional Group Calling Features

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Optional Group Calling Features. AT&T MERLIN LEGEND Release 3.1, MERLIN LEGEND Release 4.0