System Features. AT&T MERLIN LEGEND Release 3.1, MERLIN LEGEND Release 4.0
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System Features
System Features
This section contains programming summaries for the optional system features that affect all or most system users and includes the following:
■ Transfer Return Time
■ One-Touch Transfer/Hold
■ Transfer Audible
■ Type of Transfer
■ Camp-On Return Time
■ Call Park Return Time
■ Delay Ring Interval
■ Automatic Callback Interval
■ Extension Status
■ SMDR Language
■ SMDR Call Report Format
■ SMDR Call Length
■ SMDR Calls Recorded on Call Report
■ SMDR Account Code Format
■ Inside Dial Tone
■ Reminder Service Cancel
■ Redirect Outside Calls to Unassigned Extension Numbers
■ Host System Dial Codes for Behind Switch Mode
■ Recall Timer
■ Allowed Lists
■ Assign Allowed Lists to Telephones
■ Disallowed Lists
■ Assign Disallowed Lists to Telephones
See Chapter 3, “Common Administrative Procedures,” for detailed programming
information.
Programming Procedures 4–245
System Features
Transfer Return Time
Use this procedure to specify the number of times the telephone rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator.
NOTE:
The transfer return time should not be set to 0 in a system with single-line telephones.
Summary: Transfer Return Time
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
4 rings (Integrated Administration: 6 rings)
0 to 9 rings
No
Copy Option No
Console Procedure Options ® Transfer ® Return Time ® Drop
®
Dial no. of rings
® Enter ® Exit ® Exit
PC Procedure 7 ® 1 ® 1 ® A + P ®
Type no. of rings
® 0 ® 5
® 5
One-Touch Transfer/One-Touch Hold
Use this procedure to assign the One-Touch Transfer or One-Touch Hold feature.
One-Touch Transfer allows users to initiate transfers to another extension by pressing an Auto Dial or DSS button for that extension. If the One-Touch
Transfer feature is assigned, you must also specify whether the transfer completion is manual (the user has to press another button to complete the transfer) or automatic (the transfer is completed automatically).
The One-Touch Transfer feature is not available on single-line telephones.
4–246 Programming Procedures
System Features
One-Touch Hold applies to incoming central office calls only. When the user presses an Auto Dial or DSS button to initiate a transfer, the outside caller is put on hold. The system automatically selects an intercom facility and dials the transfer destination. There is no transfer return function with this method.
Consequently, if the transfer destination does not answer or is busy, the user who initiates the transfer must notify the outside caller, or the outside caller will remain on hold.
One-Touch Hold is the factory setting in Behind Switch mode only.
Summary: One-Touch Transfer/Hold
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
All
Not required
Form 8a, System Features
One-Touch Transfer, automatic completion (One-Touch
Hold is the factory setting in Behind Switch mode.)
Transfer, Hold
No
No
Console Procedure To program One-Touch Transfer:
Options
Manual
®
or
Transfer
Automatic
® One Touch ® Transfer
® Enter ® Exit ® Exit
® Enter ®
To program One-Touch Hold:
Options
Exit
® Transfer ® One Touch ® Hold ® Enter ® Exit ®
PC Procedure To program One-Touch Transfer:
7 ® 1 ® 2 ® 1 ® 0 ® 1
or
2 ® 0®5®5
To program One-Touch Hold:
7 ® 1 ® 2 ® 2 ® 0 ® 5 ® 5
Transfer Audible
Use this procedure to specify whether an outside caller hears ringing (also called ringback) or Music On Hold while being transferred. Inside callers always hear ringback during a transfer.
Programming Procedures 4–247
System Features
NOTE:
If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated). Magic on Hold requires no such license and can be purchased from AT&T.
Summary: Transfer Audible
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Music on Hold
Music on Hold, Ringback
No
Copy Option No
Console Procedure Options
Ringback
® Transfer ® Audible ® Music on Hold or
® Enter ® Exit ® Exit
PC Procedure
7 ® 1 ® 3 ® 1
or
2 ® 0 ® 5 ® 5
Type of Transfer
Use this procedure to specify whether the system automatically selects an
Intercom or System Access Ring or Voice button when the Transfer button, or an Auto Dial or DSS button (for One-Touch Transfer) is pressed.
Summary: Type of Transfer
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Ring button (Intercom or System Access) is automatically selected
Voice Announce, Ring
No
Copy Option No
Console Procedure Options
Enter
® Transfer ® Type ® Voice Announce or Ring ®
® Exit ® Exit
PC Procedure 7 ® 1 ® 4 ® 1 or 2 ® 0 ® 5 ® 5
4–248 Programming Procedures
System Features
Camp-On Return Time
Use this procedure to specify the number of seconds before a camped-on call
(a call transferred to a busy telephone with the Camp-On feature) is returned to the originator.
Summary Camp-On Return Time:
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
90 seconds
30 to 300 seconds, in 10-second increments
No
Copy Option No
Console Procedure Options
Exit
® CampOn ®
Drop
®
Dial no. of seconds
® Enter ®
PC Procedure 7 ® 2 ® A + P ®
Type no. of seconds
® 0 ® 5
Call Park Return Time
Use this procedure to specify the number of seconds before a call put on hold with the Park feature is returned to the originator.
Summary: Call Park Return Time
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
180 seconds
30 to 300 seconds, in 10-second increments
No
Copy Option No
Console Procedure Options
Enter
®
CallParkRtn
®
Drop
®
Dial no. of seconds
®
®
Exit
PC Procedure
7 ® 3 ® A
+
P ®
Type no. of seconds
® 5 ® 5
Programming Procedures 4–249
System Features
Delay Ring Interval
Use this procedure to specify the number of rings for the delay ring interval. The delay ring interval is applied when a primary, secondary, or group cover button is set to delayed ring.
Summary: Delay Ring Interval
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 7c, Group Coverage
2 rings
1 to 6 rings
No
Copy Option No
Console Procedure Options ® Delay Ring ®
Drop
®
Dial no. of rings
® Enter
® Exit
PC Procedure 7 ® 4 ® A + P ®
Type no. of rings
® 0 ® 5
Automatic Callback Interval
Use this procedure to specify the number of times the telephone rings at the originator’s telephone before the system cancels a Callback request.
Summary: Automatic Callback Interval
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
3 rings
1 to 6 rings
No
Copy Option No
Console Procedure Options
Exit
®
Callback
®
Drop
®
Dial no. of rings
®
Enter
®
PC Procedure
7 ® 6 ® A
+
P ®
Type no. of rings
® 0 ® 5
4–250 Programming Procedures
System Features
Extension Status
Use this procedure to specify whether the Extension Status (ES) feature is used in Hotel mode or Group Calling/Call Management System (CMS) mode.
The calling mode affects the meaning of the LEDs and the use of Auto Dial or
DSS buttons when the DLC operator position is in Extension Status mode.
In Hotel mode, telephones are restricted from making calls in Extension Status states 1 and 2 (ES1 and ES2). In Group Calling/CMS mode, ES states reflect member or agent status without restricting the telephones. In the Group
Calling/CMS mode, the Extension Status feature is used by the agents to log in and out, and by the supervisor to see agent status.
Summary: Extension Status
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Group Calling/CMS mode
Group Calling/CMS mode, Hotel mode
No
Copy Option No
Console Procedure Options
Exit
® Ext Status ® Hotel or GrpCall/CMS ® Enter ®
PC Procedure 7 ® 7 ® 1 or 2 ® 0 ® 5
SMDR Language
Use this procedure to change the language of the SMDR reports. It applies to
Releases 1.1, 2.0, 2.1 and 3.0 only. The default report language is the same as
that set for the system language. See “System Language.”
Programming Procedures 4–251
System Features
Summary: SMDR Language
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 1, System Planning
English (matches System Language setting)
English, French, Spanish
No
Copy Option No
Console Procedure More
® Language ® SMDR ®
Select language
® Enter ®
Exit
PC Procedure u ® 6 ® 3 ®
Select language
® 0 ® 5
SMDR Call Report Format
Use this procedure to specify whether the SMDR call reports are printed in Basic format or ISDN format. In ISDN format, automatic number identification (ANI) information appears in the Calling Number field in place of IN (which appears in the Basic report format). The call recording type for these calls is 1 in ISDN format and V in Basic format.
ISDN format should be used only in conjunction with automatic number identification (ANI) or Caller ID service subscription.
Summary: SMDR Call Report Format
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
All
Not required
Form 8a, System Features
Basic format
Basic, ISDN
Inspect No
Copy Option No
Console Procedure Options
Enter
® SMDR ® Format ® Basic SMDR or ISDN SMDR ®
® Exit ® Exit
PC Procedure 7 ® 8 ® 1 ® 1 or 2 ® 0 ® 5 ® 5
4–252 Programming Procedures
System Features
SMDR Call Length
Use this procedure to set the minimum time length of a call before it is recorded on SMDR call reports.
NOTE:
If the majority of lines/trunks are PRI, the recommended call length is 1. See
Feature Reference for more information.
Summary: SMDR Call Length
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Basic format
Basic, ISDN
No
Copy Option No
Console Procedure Options
Enter
® SMDR ® Format ® Basic SMDR or ISDN SMDR ®
® Exit ® Exit
PC Procedure 7 ® 8 ® 1 ® 1 or 2 ® 0 ® 5 ® 5
SMDR Calls Recorded on Call Report
Use this procedure to specify whether SMDR information should be recorded for both incoming and outgoing calls or for outgoing calls only.
Summary: SMDR Calls Recorded on Call Report
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Incoming and outgoing
In/Out, Out Only
No
Copy Option No
Console Procedure Options
Enter
®
SMDR
®
Call Report
®
In/Out or Out Only
®
®
Exit
®
Exit
PC Procedure
7 ® 8 ® 3 ® 1
or
2 ® 0 ® 5 ® 5
Programming Procedures 4–253
System Features
SMDR Account Code Format
For calls made using an authorization code, SMDR can be programmed to either have the “home extension” or the actual authorization codes recorded in the
Account Code field if no Account Code is entered. Account Code overrides the
Authorization Code entry in the SMDR record when both features are used.
Summary: SMDR Account Code Format
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Home Extension Number
Home Extension Number, Authorization Code
No
Copy Option No
Console Procedure Options ® SMDR ® Auth Code
Authorization Code
® Home Extesnion Number
® Enter ® Exit ® Exit
or
PC Procedure 7 ® 8 ® 6 ® 1 or 2 ® 0 ® 5 ® 5
Inside Dial Tone
Use this procedure to set the inside (system) dial tone to be either different from, or the same as, the outside line/trunk dial tone.
NOTE:
The inside dial tone must be the same as the outside dial tone when the internal dial tone is not recognized by software applications or modems.
Summary: Inside Dial Tone
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
Inside dial tone is different from outside dial tone
Inside, Outside
No
Copy Option No
Console Procedure Options
®
InsideDial
®
Inside or Outside
®
Enter
®
Exit
PC Procedure
7 ® 9 ® 1
or
2 ® 0 ® 5
4–254 Programming Procedures
System Features
Reminder Service Cancel
Use this procedure to set the time of day when all programmed Reminder
Service calls are automatically canceled.
To deactivate Reminder Service Cancel, erase the currently programmed time and do not enter a new time.
Summary: Reminder Service Cancel
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
All
Not required
Form 8a, System Features
Not applicable
0000 to 2359
No
No
Console Procedure To deactivate Reminder Service Cancel:
Options ® Reminder Srv ®
Drop
® Enter ® Exit
To set Reminder Service Cancel time:
Options
Exit
® Reminder Srv ®
Drop
®
Dial time
® Enter ®
PC Procedure To deactivate Reminder Service Cancel:
7 ® 0 ® A + P ® 0 ® 5
To set Reminder Service Cancel time:
7 ® 0 ® A + P ®
Type time
® 0 ® 5
Programming Procedures 4–255
System Features
Redirect Outside Calls to Unassigned Extension
Numbers
Use this procedure to specify the extension number to receive redirected calls.
Redirected calls include calls made to unassigned numbers by remote access users, by users on DID trunks (Hybrid/PBX only), or by users on dial-in tie trunks.
Calls can be redirected to the following locations:
■ The QCC queue (Hybrid/PBX only)
■ Another extension number
■ A calling group
Hybrid/PBX Mode Only
This setting does not affect calls received on DID trunks if you have specified that calls to unassigned DID extensions are to receive a fast busy signal. See
Summary: Redirect Outside Calls to Unassigned
Extension Numbers
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
All
Not required
Form 8a, System Features
Extension number of primary operator
QCC queue extension number, other extension number
No
No
Console Procedure To select QCC queue:
Options ®
More
® Unassigned ® QCC Queue ® Enter ® Exit
PC Procedure
To select extension or calling group:
Options ®
More
® Unassigned ® Extension or Grp Calling
® Enter ®
Dial ext. no. or group no.
® Enter ® Exit
To select QCC queue:
7 ® u ® 1 ® 1 ® 1 ® 0 ® 5
To select extension or calling group:
7 ® u ® 1 ® 2 or 3 ®
Type ext. no. or group no.
® 0®5
4–256 Programming Procedures
System Features
Host System Dial Codes for Behind Switch
Mode
Use this procedure to assign the host system dial codes for the Transfer,
Conference, and Drop features.
When multiline telephone users press the Transfer , Conference , or Drop button, a signal is sent to the host service and the communications system features are not accessed. Assigning dial codes to these features ensures that users can take advantage of them through the host system.
NOTE:
This procedure applies to Behind Switch mode only.
Summary: Host System Dial Codes for Behind
Switch Mode
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Behind Switch
Not required
Form 1, System Planning
No host dial codes are assigned
Host system dial code of up to 6 digits
No
Copy Option No
Console Procedure Options
®
More
®
BehndSwitch
®
Select feature
®
Drop
®
Dial host system dial code
®
Enter
®
Exit
®
Exit
PC Procedure
7 ® u ® 2 ®
Select feature
® A
+
P ®
Type host system dial code
® 0 ® 5 ® 5
Programming Procedures 4–257
System Features
Recall Timer
Use this procedure to designate the length of the timed flash that is sent when
Recall is used to disconnect a call and get a new dial tone without hanging up.
Both the interval of the timed flash and how Recall works depend on the type of telephone and system operating mode.
The recall timer should be reset if multiline telephone users experience either of the following problems:
■ Nothing happens when the user presses the Recall button on an outside call. This indicates that the interval is too short and should be increased to
650 milliseconds or 1 second.
■ In a system operating in Behind Switch mode, the call is disconnected when the user presses the Recall button on an outside call. This indicates that the interval is too long and should be decreased to 350 milliseconds.
Summary: Recall Timer
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 8a, System Features
450 ms
350 ms, 450 ms, 650 ms, 1 second
No
Copy Option No
Console Procedure Options
Exit
®
More
® RecallTimer ®
Select time
® Enter ®
PC Procedure 7 ® u ® 3 ®
Select time
® 0 ® 5
Inter-digit Timers
This procedure to program inter-digit timers has not yet been implemented. If situations occur where a caller is attempting to make an outside call and becomes connected to an incoming call, the caller may not be able to put the incoming call on hold or transfer the call. Setting inter-digit timers to shorter times will permit the call to be put on hold or transfered. If you are experiencing these types of problems, call the AT&T Helpline at 1 800 628-2888.
4–258 Programming Procedures
System Features
Allowed Lists
Use this procedure to establish Allowed Lists. These lists are telephone numbers that can be dialed from specified telephones, regardless of any calling restrictions that are assigned to the telephones.
A maximum of eight lists (numbered 0 through 7) with a maximum of 10 numbers each (numbered 0 through 9) are allowed. Each allowed number can be no more than six digits (an area code plus an exchange) or six digits with a leading
1, where required.
If you program 0 as the first digit of a list entry, any toll restriction assigned to the extension is removed for calls that can be placed by a toll operator.
Special characters (such as Pause) are not permitted in Allowed List entries.
Summary: Allowed Lists
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 6g, Call Restriction Assignments and Lists
Not applicable
Area code/exchange (1- to 6-digits with leading 1, if necessary)
No
Copy Option No
Console Procedure Tables ® AllowList ®
Dial list no. and entry no.
® Enter ®
Drop
®
Dial no.
® Enter ® Exit
PC Procedure 8 ® 1 ®
Type list no. and entry no.
® 0 ® A + P ®
Type no.
® 0 ® 5
Programming Procedures 4–259
System Features
Assign Allowed Lists to Telephones
Use this procedure to assign individual telephones access to established
Allowed Lists. More than one Allowed List can be assigned to a telephone.
Summary: Assign Allowed Lists to Telephones
Mode All
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Not required
Form 6g, Call Restriction Assignments and Lists
Not applicable
0 to 7
Yes
Copy Option Yes
Console Procedure Tables
Enter
® AllowTo ®
Dial list no.
® Enter ®
Dial ext. no.
®
® Exit ® Exit
PC Procedure 8 ® 2 ®
Type list no.
® 0 ®
Type ext. no.
® 0 ® 5
® 5
Disallowed Lists
Use this procedure to establish Disallowed Lists. These lists are telephone numbers that cannot be dialed from specified telephones (including unrestricted telephones).
A maximum of 8 lists (numbered 0 through 7) with 10 entries each (numbered 0 through 9) are allowed. Each number can have a maximum of 11 digits, including wildcards. The Pause character (entered by pressing the Hold button) is used to designate a wildcard character, for example, to indicate that calls to a given exchange are restricted in every area code.
!
Security Alert:
Create a Disallowed List or use the pre-prepared Disallowed List number
7 (Release 3.1 and later systems only) to disallow dialing 0, 11, 10, 1700,
1809, 1900, and 976 or 1(wildcard)976. In Release 3.1 and later systems,
Disallowed List number 7 does not include 800 and 1800 and 411 and
1411, but AT&T recommends that you add them. Assign all voice mail port extensions to this Disallowed List. AT&T recommends assigning
Disallowed List number 7. This is an added layer of security, in case outward restriction is inadvertently removed. (In Release 3.1 and later systems, voice messaging ports are assigned by default to Disallowed
List number 7.)
4–260 Programming Procedures
System Features
Summary: Disallowed Lists
Programmable by System manager
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
All
Not required
Form 6g, Call Restriction Assignments and Lists
List #7 containing the following:
0, 10, 11, 1809, 1700, 1900, 976,
1ppp976 (p = wildcard), *
1- to 11-digit number (including wildcards)
No
Copy Option No
Console Procedure Tables ® Disallow ®
Dial list no. and entry no.
® Enter ®
Drop
®
Dial no.
® Enter ® Exit
PC Procedure
8 ® 3 ®
Type list no. and entry no.
® 0 ® A
+
P ®
Type no.
® 0 ® 5
Assign Disallowed Lists to Telephones
Use this procedure to assign established Disallowed Lists to individual telephones. Each restricted telephone can be assigned to more than one list.
Summary: Assign Disallowed Lists to
Telephones
Programmable by System manager
Mode All
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Not required
Form 6g, Call Restriction Assignments and Lists
Not applicable
0 to 7
Yes
Copy Option Yes
Console Procedure Tables ® DisallowTo ®
Dial list no.
® Enter ®
Dial ext. no.
® Enter ® Exit ® Exit
PC Procedure 8 ® 4 ®
Type list no.
® 0 ®
Type ext. no.
® 0 ® 5
® 5
Programming Procedures 4–261
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