Clearing Jams. Canon Color imageCLASS MF9280Cdn, Color imageCLASS MF9220Cdn

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Clearing Jams

Clearing Jams

When <Check the originals.>, <The paper has jammed.>, or <Remove the jammed paper from...> appears on the display, remove the jammed paper from the machine. The screen indicating the location of the paper jam and the procedure for clearing the paper jam appears on the display, and it remains there until the paper jam is entirely cleared.

Check the following if you experience repeated paper jams:

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Check that the paper you are using meets the requirements for use. (See “Paper

Requirements,” on p. 2-7.)

Make sure you have removed any scraps of paper from the inside of the machine.

Fan and tap the paper stack on a flat surface before loading it in the machine.

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When removing the jammed document or paper, be careful not to cut your hands with the edges of the document or paper.

When removing jammed paper or when inspecting inside of the machine, be careful not to allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this can result in burns or electrical shock.

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When removing jammed paper, be careful not to get any toner on your hands or clothing, as this will dirty your hands or clothing. If toner gets on your hands or clothing, wash them immediately with cold water. Washing with warm water sets the toner, making it impossible to remove the toner stains.

If paper is jammed, remove the jammed paper so that any pieces of paper do not remain inside the machine according to the displayed message. Also, do not put your hand in an area other than indicated areas, as this may result in personal injuries or burns.

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If you tear the paper, remove any torn pieces to avoid further jams.

If your hands or clothes get dirty from touching the toner, wash them immediately in cold water. Do not use hot water. If you do, the toner may be set permanently.

Do not force a jammed document or paper out of the machine. Contact Canon Customer Care Center if needed.

Clearing Jams

Original Jams

If a screen similar to the one shown below appears on the display, remove the jammed original from the feeder. Then press the right Any key to display the next procedure.

1 Open the feeder cover.

3 Open the inner cover, holding it by its front tab (A).

2 Hold both sides of any jammed original and gently pull it out.

4 Lift the release lever (A) until it clicks into place.

Do not force a jammed original out of the machine. If the jammed original cannot be removed easily, proceed to the next step.

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Clearing Jams

5 Remove the jammed original.

8 Close the feeder cover.

Do not force a jammed paper out of the machine as it may tear.

6 Return the release lever (A) to its original position.

9 Load the original in the feeder again.

7 Close the inner cover.

Clearing Jams

Paper Delivery Tray

If a screen similar to the one shown below appears on the display, remove the jammed paper from the output tray. Then press the right Any key to display the next procedure.

1 Hold both sides of any jammed paper and gently pull it out.

2 Open and close the front cover to reset the machine.

If you are using the stack bypass tray, close it before opening the front cover. Use the handle

(A) to gently close the front cover.

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Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.

If unfixed toner is on the removed paper, it may adhere to the paper to be printed next.

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Clearing Jams

Duplex Unit

If a screen similar to the one shown below appears on the display, remove the jammed paper from the duplex unit. Then press the right Any key to display the next procedure.

1 Lift the scanning platform (A) until it is locked.

3 Hold both sides of any jammed paper and gently pull it out.

2 Open the inner cover, holding it by its center tab (A).

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

4 Close the inner cover.

5 Lower the scanning platform.

6 Open and close the front cover to reset the machine.

If you are using the stack bypass tray, close it before opening the front cover.

Close the front cover gently holding the handle

(A).

Clearing Jams

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Clearing Jams

Stack Bypass Tray

If a screen similar to the one shown below appears on the display, remove the jammed paper from the stack bypass tray. Then press the right Any key to display the next procedure.

1 Hold both sides of any jammed paper and gently pull it out.

2 Close the stack bypass tray.

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

3 Open and close the front cover to reset the machine.

Close the front cover gently holding the handle

(A).

Clearing Jams

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Clearing Jams

Paper Drawer 1

If a screen similar to the one shown below appears on the display, remove the jammed paper from the paper drawer. Then press the right Any key to display the next procedure.

1 Using the handle, pull the paper drawer half way out.

3 Gently push the paper drawer back into the machine until it clicks into place in the closed position.

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2 Push downward on the jammed paper as you remove it.

4 Open and close the front cover to reset the machine.

If you are using the stack bypass tray, close it before opening the front cover.

Close the front cover gently holding the handle

(A).

Do not force a jammed paper out of the machine.

Doing so may result in the feed roller coming off.

If the jammed paper cannot be removed easily, proceed to the next step.

Clearing Jams

Optional Paper Drawer (Paper Drawer 2)

If a screen similar to the one shown below appears on the display, remove the jammed paper from the optional paper drawer. Then press the right Any key to display the next procedure.

1 Using the handle, pull the paper drawer half way out.

2 Push downward on the jammed paper as you remove it.

Do not force a jammed paper out of the machine.

Doing so may result in the feed roller coming off.

If the jammed paper cannot be removed easily, proceed to the next step.

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Clearing Jams

3 Gently push the optional paper drawer back into the machine until it clicks into place in the closed position.

4 Open and close the front cover to reset the machine.

If you are using the stack bypass tray, close it before opening the front cover.

Close the front cover gently holding the handle

(A).

Clearing Jams

Inside of the Machine

If a screen similar to the one shown below appears on the display, remove the jammed paper from the inside of the machine. Then press the right Any key to display the next procedure.

1 Open the front cover

If you are using the stack bypass tray, close it before opening the front cover.

Open the front cover gently holding the handle

(A).

– Do not place any object on or touch the transfer belt (A) of the delivery feeder unit. The transfer belt (A) of the delivery feeder unit is supplied with a function that cleans itself, therefore, do not clean the belt even when the toner is on it. If the delivery feeder unit is broken or transfer belt (A) is damaged, this may result in misfeeds or deterioration in print quality.

– When removing jammed paper, be sure to place paper on the transfer belt (A) of the delivery feeder unit to protect the belt.

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If the size of the paper loaded in the paper drawer differs from the paper size set in the

<Paper Settings> or the paper size set on the printer driver, a paper jam may occur. If this is the case, load the correct size paper before removing the jammed paper.

If you remove the jammed paper before re-loading the correct size paper, another paper jam may occur. Make sure to re-load the correct size paper before removing the jammed paper.

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Clearing Jams

2 Hold both sides of any jammed paper and pull it out in the direction of the arrow.

4 Hold both sides of any jammed paper and gently pull it out in the direction of the arrow.

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Gently remove the jammed paper in the direction of the arrow to prevent unfixed toner from spilling.

When removing the paper, be careful not to touch the transfer belt of the delivery feeder unit or toner cartridge.

Do not force a jammed paper out of the machine. If the jammed paper cannot be removed easily, proceed to the next step.

3 Hold both sides of any jammed paper and gently pull it out in the direction of the arrow.

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

5 Press the lock release buttons (A) on the duplex print transport guide and lift the duplex print transport guide (B).

If you are not performing two-sided printing, proceed to the next step.

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Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

6 Remove the jammed paper while lifting the duplex print transport guide.

Clearing Jams

8 Hold the tab (A) of the delivery feeder unit, and lift the delivery feeder unit until it clicks.

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

7 Lower the duplex print transport guide until it clicks into its original position.

If the delivery feeder unit comes off, see “If the

Delivery Feeder Unit Is Not Installed Correctly,” on p. 12-22.

9 Remove the jammed paper in the direction of the arrow.

Make sure that the duplex print transport guide is closed completely. If the duplex print transport guide is not closed completely, this may result in misfeeds or paper jams.

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

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Clearing Jams

10 Close the front cover.

Fixing Unit

If a screen similar to the one shown below appears on the display, remove the jammed paper from the fixing unit. Then press the right Any key to display the next procedure.

1 Lift the scanning platform (A) until it is locked.

2 Open the fixing cover, holding it by its left tab (A).

3 Hold both sides of any jammed paper and gently pull it out.

Do not force a jammed paper out of the machine.

If the jammed paper cannot be removed easily, proceed to the next step.

4 Close the fixing cover.

5 Lower the scanning platform.

Clearing Jams

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Clearing Jams

Back Cover

If a screen similar to the one shown below appears on the LCD display, remove the jammed paper from the back side of the machine. Then press the right Any key to display the next procedure.

1 Open the back cover.

3 Close the back cover.

2 Hold both sides of any jammed paper and gently pull it out.

4 Open and close the front cover to reset the machine.

If you are using the stack bypass tray, close it before opening the front cover.

Close the front cover gently holding the handle

(A).