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Troubleshooting
Possible Cause Solutions
How is the signal strength when using Bluetooth ?
Try the following:
• Check the Bluetooth interface unit is installed properly.
• Check there are no obstructions between computer, printer and other devices.
• Change the location of the computer.
• Change the location of the printer.
When you use the optional
Bluetooth interface unit.
SPP
A Make sure the machine you want to use appears in the 3Com
Bluetooth Connection Manager.
B Make sure “Bluetooth Serial Client (COMx)” appears under Client Ports in the 3Com Bluetooth Connection Manager.
C
D
Restart computer, this printer, and the other devices.
Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use.
❒ Interference may occur with the IEEE 802.11b wireless
LAN interface board. Such interference may affect the transmission speed and other functions.
E Transmissions between computers, other devices, and this printer can be blocked by obstructions. Move this printer, computers, and other devices, if necessary.
HCRP, BIP
A
B
Restart the computer, this printer, and other devices.
Make sure no IEEE 802.11b (wireless LAN) or other Bluetooth devices are in use.
❒ Interference may occur with the IEEE 802.11b wireless
LAN interface board. Such interference may affect the transmission speed and other functions.
C Transmissions between computers, other devices, and this printer can be blocked by obstructions. Move this printer, computers, other devices, if necessary.
If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.
Checking the port connection
When the printer is directly connected via the PC cable and the data-in indicator does not flash or light up, the method of checking the port connection is as follows.
• For a parallel port connection, port LPT 1 or LPT 2 should be set.
• For a USB port connection, port USB00 (n) *1 should be set.
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Troubleshooting
• For a IEEE 1394 (SCSI print) port connection, port 1394_00 (n) *1 should be set.
*1 (n) is the number of printers connected.
Windows 95/98/Me
A
Click [Start], point to [Settings] and then click [Printers].
B
Click to select the icon of the printer. Next, on the [File] menu, click [Properties].
C
Click the [Details] tab.
D
Check the [Print to the following port] box to confirm that the correct port is selected.
Windows 2000
A
Click [Start], point to [Settings] and then click [Printers].
B
Click to select the icon of the printer. Next, on the [File] menu, click [Properties].
C
Click the [Port] tab.
D
Check the [Print to the following port] box to confirm that the correct port is selected.
Windows XP Professional, Windows Server 2003
A
Access the [Printers and Faxes] window from [Start] on the taskbar.
B
Click to select the icon of the printer. Next, on the [File] menu, click [Properties].
C
Click the [Port] tab.
D
Check the [Print to the following port(s).] box to confirm that the correct port is selected.
Windows XP Home Edition
A
Access the [Control Panel] window from [Start] on the taskbar.
B
Click [Printers and Other Hardware].
C
Click [Printers and Faxes].
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Troubleshooting
D
Click to select the icon of the printer. Next, on the [File] menu, click [Properties].
E
Click the [Port] tab.
F
Check the [Print to the following port(s).] box to confirm that the correct port is selected.
Windows NT 4.0
A
Click [Start], point to [Settings] and then click [Printers].
B
Click to select the icon of the printer. After that, on the [File] menu, click
[Properties].
C
Click the [Port] tab.
D
Check the [Print to the following port] box to confirm that the correct port is selected.
86
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