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USB headset
4. Press the Change soft key to change the Date Format.
5. Press the Up/Down navigation key to scroll through and highlight the time zones.
Note:
Time zones are listed based on GMT format, for example:
• GMT -11:00 Samoa
• GMT -10:00 Hawaii
6. Press the Select soft key to save the time zone selection and return to the Time
Format menu.
OR
Press the Back soft key to keep the existing configurations and return to the Time
Format menu.
You can select the time zone format for your IP Deskphone.
To select a time format:
1. Press the Prefs soft key, select Misc Options, and then select Time.
2. Press the Change soft key.
3. Press the Up/Down navigation key to highlight Time Format in the menu.
4. Press the Change soft key change the date format.
5. Press the Up/Down navigation key to scroll and highlight a time format:
• 12-hour
• 24-hour
• French
6. Press the Select soft key to save the time format and return to the Time Format menu.
OR
Press the Back soft key to keep the existing configurations and return to the Time
Format menu.
USB headset
You can attach only one USB headset to the Avaya 1120E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Deskphone, the IP Deskphone configures the headset to work with it.
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Configuring the IP Deskphone
The following table lists the types of USB headsets that work with the Avaya 1120E IP
Deskphone.
Table 13: Supported USB headset types
Headset Type
Avaya Enhanced USB Headset Adapter
Avaya Mobile USB Headset Adapter
Plantronic CS50/CS60 Wireless USB
Headsets
GN Netcom 9300 series wired and wireless
USB headsets
Algo Analog Terminal Adapter
16 KHz
8 KHz
Frequency
8 KHz
8 KHz
8-48 KHz Continuous Spectrum
Related topics:
on page 72
Presence of USB headset on page 74
on page 74
on page 75
Avaya USB headset adapter with HID on page 75
Third–party USB headsets with HID
on page 78
Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine on
page 81
Headset menu
The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset. You can add a headset to your preferences by clicking on the Prefs soft key, and then choosing Audio. The Audio option allows you to select and configure the preferred headset.
On the IP Deskphone, after you select Prefs > Audio > Headset Selection, use the Headset screen to select the desired headset and corresponding functional parameters.
The following table describes the configuration options on the Headset screen.
Option
Active Headset Device
Function
Select the active headset device; either USB or Wired.
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USB headset
MHA Back Light
Option
Wired Headset Type
Enable HID Commands
MHS Headset Type
Function
Note:
The headset can be selected before it is attached (wired or USB).
Items below the Active Headset Device field are dimmed, if either USB headset is not selected or if the attached headset is not one of the Human Interface Device (HID) supported headset types.
Select the type of wired headset you require.
• Headset Type 1 (Generic narrow band)
• Headset Type 2 (Wideband)
• Headset Type 3 (Wideband)
Enable the HID Commands checkbox only if
USB headset is selected.
The checkbox is used to enable the HID commands of supported headsets to allow the
IP Deskphone to run in generic mode 1 operation, supporting both USB audio and
HID commands. The configuration is ignored for non-supported USB headsets.
Choose an MHS Headset Type only if the
Avaya headset adapter is detected.
This list contains the different wired headset types that can be attached to the Avaya
Enhanced or Mobile Adapters for loss plan adjustment. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types.
Enable the MHA Back Light (only if Avaya headset adapter is detected).
The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or
Mobile headsets. The command is ignored for other types of USB headsets. This item is dimmed if the attached headset is not one of the Avaya headset types.
The changes in the menu take effect immediately if the device is attached. The active voice path switches to the selected headset if you are on an active call. If you press the Apply soft key, then the changes are applied, the settings are made permanent by storing the values in persistent storage, and they are applied every time the IP Deskphone starts up. All changes made are ignored and restored if you press the Back soft key.
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Configuring the IP Deskphone
Presence of USB headset
On the System menu, choose Phone Information, and then select USB to verify the presence of the USB headset attached to the IP Deskphone. When you select the USB menu, the attached USB headset is displayed along with other USB devices. The name of the USB device directly appears from the USB devices themselves. The product description has no explicit
USB headset indications for the attached USB headset. The following figure is an example of the USB Device Status screen.
Figure 11: USB Device Status screen showing the presence of a USB headset
Audio format selection
After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used. After you select the format, the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers.
The IP Deskphone supports both 8KHz and 16KHz audio. You can select the 16KHz audio, if the headset supports it. The IP Deskphone is a mono device with only one voice channel. For stereo USB headsets detected, the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output.The following table lists the audio format requirements supported by the IP Deskphone.
Audio Parameters
Audio Format PCM only
Values
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USB headset
Audio Parameters
Subframe size
Bit Resolution
Frequency Type
Sample Frequency
Audio Channel
Values
2
16 bits
Continuous (0) or Discrete (> 0)
If Continuous, default to 16 KHz. If Discrete,
8 KHz, 16KHz or 8KHz multiple. Preference is given to 16KHz audio, if supported
Mono (1) or Stereo (2)
After you select the format and the Set Interface command is sent, the USB headset runs in
Generic Mode 1 operation (both audio and HID) or Mode 2 operation (audio only). If the headset runs in Mode 1 operation, the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset. You can insert the headset during an active call. The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status.
During the call, if the audio negotiated between the two parties is set to 8KHz audio and the
IP Deskphone is setup for 16KHz USB Headset audio, the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio. Likewise, if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio, the IP
Deskphone performs the transcoding between 16KHz audio to 8KHz audio.
Generic USB headset
When a generic USB headset (or supported headset with HID command disabled) is attached to the IP Deskphone and selected, it behaves like a wired headset. All call controls, on hook, off hook, mute, volume up, and volume down are performed using the keys on the IP
Deskphone. The IP Deskphone does not use the User interface elements on the headset, including LEDs if present. When the USB headset is selected, the voice path to or from the
USB headset is used in an active call.
Avaya USB headset adapter with HID
When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP
Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs. The following table lists the features of the Avaya USB headset Adapter.
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Configuring the IP Deskphone
Table 14: Avaya USB headset adapter with HID support
Feature
Key Event
LED
Attached Indicator
Back Light
Message Waiting
Description
Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone. There is a oneto-one mapping on most of the keys on the adapter to the keys on the IP Deskphone
(the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP
Deskphone). (The mappings are listed following this table.)
Key press events on the adapter are sent to the IP Deskphone through the USB. When the IP Deskphone receives these events, it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed.
There are two LEDs on the adapters: one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP
Deskphone. The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone: the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call (flash) indications. The Avaya USB Enhanced
Adapter has an extra port to connect an external alerter. If there is an external alerter attached, the external alerter is kept synchronized with the Message Waiting
LED.
When an Avaya USB Mobile or Enhanced
Headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use.
Both adapters have a back light to allow easy identification of the adapters. If the back light is enabled in the Headset screen, the back light of the adapter turns on after enumeration.
If there is a voice message waiting on the IP
Deskphone, the IP Deskphone turns on the red Message Waiting LED on the IP
Deskphone and on the adapter. The IP
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External Alerter
Incoming Call
Caller ID Information
Call Answer
Outgoing Call
Call Release
Call Mute
Feature
USB headset
Description
Deskphone turns off the red Message
Waiting LED if there is no voice message waiting.
The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP
Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP
Deskphone and on the adapter.
When there is an incoming call, the IP
Deskphone sends an alerting event to the adapter. The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone.
Not applicable.
You can answer an incoming call by pressing the Headset key on the IP
Deskphone or the Off Hook (Green) key on the adapter. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.
You can make an outgoing call by either pressing the Headset key on the IP
Deskphone, or the Off Hook (Green) key on the adapter. When off hook, the IP
Deskphone streams dial tone to the headset. The telephone number must be dialed using the key pad of the IP
Deskphone. After a call is answered, audio data flows between the IP Deskphone and the headset adapter through the USB.
You can release an incoming call or an outgoing call by pressing either the On Hook
(Red) key on the adapter, or the Release
(Goodbye) key on the IP Deskphone. After a call is released, audio data between the IP
Deskphone and the headset stops.
Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the
IP Deskphone. After processing the mute event, the voice path from the IP Deskphone to the far end is muted. Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted.
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Configuring the IP Deskphone
Volume Up/Down
Audio Processing
Feature Description
When unmuted, the voice path resumes and both LEDs go off.
Pressing the Volume Up/Down key on the adapter is equivalent to pressing the Volume
Up/Down key on the IP Deskphone. After processing the Volume Up/Down events, the system volume changes and affects the volume on the attached headset.
Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
The following table lists the Avaya USB adapter key mappings.
Table 15: Avaya USB adapter key mappings
Keys on adapter
Blue Key
Green Key
Red Key
Mute Key
Volume Up/Down
Keys on the IP Deskphone
Expand Key
Headset Key
Release Key
Mute Key
Volume Up/Down
The Blue key is mapped to the Expand key on the IP Deskphone. Therefore, pressing the Blue key invokes the Instant Messaging screen.
Third–party USB headsets with HID
Both USB Audio and USB HID commands are supported. The two classes of third-party USB headsets are as follows:
• Plantronics CS50/CS60 Wireless USB headsets
• GN Netcom 9300 series wired and wireless USB headsets
The HID support of third-party USB headsets performs differently from the Avaya Headset.
The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
The following table lists the features of a third–party USB headset with HID support.
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USB headset
Table 16: Third-party USB headset with HID support features
Feature
Key Events
LEDs
Attached Indicator
Back Light
Message Waiting
External Alerter
Description
Both types of headsets have equivalent mechanisms to generate the following key events:
• On Hook
• Off Hook
• Mute
• Volume Up/Down
The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations.
When the IP Deskphone receives these commands, the IP Deskphone maps them to the corresponding key events (except the
Volume Up/Down keys) as if the keys on the
IP Deskphone are pressed.
If the corresponding keys on the IP
Deskphone are used instead, the IP
Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine.
Both types of headsets have LEDs on the base station for status indication. These
LEDs are controlled by the headset base stations themselves according to their internal state machines. The IP Deskphone has no direct control of these LEDs.
Both types of headsets can have attached indications independent of the IP Deskphone operations.
The GN Netcom (Jabra) 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone. During enumeration, the LEDs at the bottom of the base station flash. The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid.
Not applicable
Not applicable
Not applicable
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Configuring the IP Deskphone
Incoming Call
Call Answer
Feature
Caller ID Information
Outgoing Call
Call Release
Call Mute
Description
When there is an incoming call, the IP
Deskphone sends an alerting event to the headset. Each type of headset has different incoming call indications.
Not applicable
You can answer an incoming call by pressing the Headset key on the IP Deskphone or the
Off Hook equivalent key on the headset. The
IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations. Call connected indications, if available, are autonomous within the headset to match its internal state. After a call is answered, audio data flows between the IP Deskphone and the headset through the USB.
You can make an outgoing call by either pressing the Headset key on the IP
Deskphone or the Off Hook equivalent key on the headset. When off hook, the IP
Deskphone streams dial tone to the headset.
This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone. After the call is connected, voice data streams between the
IP Deskphone and the headset.
You can release an incoming call or an outgoing call by pressing either the Release
(Goodbye) key on the IP Deskphone or the
On Hook equivalent key on the headset. After a call is released, audio data stops between the IP Deskphone and the headset.
If you are using the Plantronic headset, to release a call, press and hold the answer/ release toggle button for more than two seconds.
The mute key event is handled independently on the headset. The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status. Mute status indication on the headset is also independent. When muted, the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes the audio to the far end (double muted).
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Volume Up/Down
Feature
Audio Processing
USB headset
Description
This class of headsets manages volume changes locally whenever Volume Up/Down keys are pressed. Pressing the Volume Up/
Down keys on the headset has no effect on system volume. The IP Deskphone ignores volume events from the headsets to avoid double volume changes. On the other hand, volume changes on the IP Deskphone change the system setting and indirectly affects the volume level on the headset.
Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset.
Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine
SIP Software Release 3.x and later supports the Analog Terminator Adapter (ATA) which is connected using the USB port. An analog (500/2500-type) telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system. The ATA is treated as an USB Headset device by the IP Deskphone.
SIP Software 3.x and later supports On hook/Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the
IP Deskphone. If Calling Line ID (CLID) of the far-end is available, then the information is sent to the attached analog device. An analog (500/2500-type) telephone or fax machine that supports Calling Line ID displays the information on the screen.
The following table displays the characteristics of ATA.
Table 17: Summary of ATA characteristics
Key Events
LEDs
Feature Description
In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported. Key press events on the adapter are sent to the IP Deskphone through the USB. After the IP Deskphone receives these events, it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed.
Not applicable.
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Configuring the IP Deskphone
Attached Indicator
Back Light
Message Waiting
External Alerter
Incoming Call
Caller ID Information
Call Answer
Outgoing Call
Call Release
Call Mute
Volume Up/Down
Feature
Not applicable.
Description
Not applicable.
Not applicable.
Not applicable.
When there is an incoming call, the IP
Deskphone sends an alerting event to the adapter. The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP
Deskphone.
Caller ID, if available, is also sent to the adapter. The adapter sends the CLID to the attached analog device for display.
You can answer an incoming call by pressing the Headset key on the IP
Deskphone or the Off Hook key on the attached analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.
You can make an outgoing call by either using the Headset key on the IP Deskphone or the Off Hook key on the attached analog device. When off hook, the IP Deskphone streams dial tone to the adapter. The telephone number can be dialed using the key pad of the IP Deskphone or the key pad of the analog device. After a call is answered, the adapter converts the digital voice data to analog and sends it to the attached analog device.
You can release an incoming call or an outgoing call by either pressing the Release
(Goodbye) key on the IP Deskphone or On
Hook key on the analog device.
The analog device may have a mute key to stop voice transmission; however, the Mute key event on the analog device is not supported.
The Volume Up/Down key on the analog device, if available, is independent of the IP
Deskphone operation.
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Audio Processing
Feature
USB headset
Description
Same as the wired headset. Audio quality is restricted to narrow band with mono voice channel only.
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Configuring the IP Deskphone
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