Chapter 12: Active calls and call features

This chapter provides information on active calls, and on call features available to the IP Deskphone user.

Active calls

You can use the following features during an active call:

• Making a new call

• Placing a call on Hold

• Using 3-way calling

• Transferring a call

You can use the Action soft key to perform the following actions during an active call:

1. New Call—to begin a new call while other calls are on hold.

2. Release Call—to release (hang-up) the selected call.

3. Transfer Call—to transfer the call to another phone number or SIP address.

FNE/FAC features

Access to certain Aura features is provided through dialing Feature Extension Numbers (FNEs) or Feature

Access Codes (FACs).

To simplify the use of these features, you can configure speed dial keys for FNEs and FACs. This enables a feature to be easily accessed by pressing a speed dial key on the IP Deskphone instead of dialing an entire FNE or FAC code

Making a new call

You can initiate a new call during a current call. If you do not place the current call on hold first, the IP Deskphone automatically places the current call on hold when you initiate a new call.

You can initiate a new call by using any of the following methods:

• Initiating a call using the active call context-sensitive soft key menu.

• Initiating a call from the Address Book.

• Initiating a call from the Call Inbox.

• Initiating a call from the Call Outbox.

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