Using 3-way calling. Avaya 1120E

Active calls and call features

Using 3-way calling

When you have more than one call and you want to join the incoming calls into one call, you can use 3-way calling or create a conference call.

Note:

Your system administrator or service provider must enable 3-way calling and conference calls for your IP Deskphone. Contact your service provider or system administrator to determine if this feature is available.

The 3-way Call feature joins two calls on your IP Deskphone into one 3-way call. You and the other two callers can speak together. When you join more than two calls into one call, you must use the conference call feature. Your IP Deskphone manages the 3-way call, and the server manages a conference call. .

To activate the 3-way Call feature:

Press the Join soft key with either call, and then select 3-way Call from the menu.

The IP Deskphone joins the two calls and creates a new call that appears on the LCD screen as 3-way Call].

Note:

• If you receive a new call during a 3-way call, you can answer the new call as usual.

The IP Deskphone automatically puts the 3-way call on hold. If you want to join the new caller to a 3-way call, you must initiate a conference call with the server and join all callers to the conference call.

• If the host of a 3-way call presses the Hold button, all callers in the 3-way call are put on hold.

• If the host of a 3-way call presses the Goodbye fixed key or selects Release Call from the Action menu, all calls in the 3-way call are terminated.

Ad hoc conferencing when connecting to the Call Server

This feature allows you to make ad hoc conference calls when you connect to the Call

Server.

Note:

Your system administrator must enable ad hoc conferencing before you connect to the Call

Server.

130 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide

Comments? [email protected]

November 2013