Chapter 10: Call Inbox and Call Outbox

This chapter provides information about the Call Inbox and Call Outbox.

Call Inbox

While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call:

• Call status (Missed)

• Name of the caller

• SIP address

• Time of the call

• Call Subject (if the caller sends a Call Subject)

You can configure the filter on your Call Inbox to display all incoming calls or missed calls. You can access your Call Inbox while the IP Deskphone is idle or while you are on a call.

Related topics:

Accessing the Call Inbox

on page 107

Managing calls in the Call Inbox while not on a call on page 108

Viewing the details of a call in the Call Inbox on page 109

Managing missed calls on page 109

Initiating a call from the Call Inbox

on page 111

Deleting calls in your Call Inbox on page 111

Accessing the calls in your Call Inbox during a call on page 112

Accessing the Call Inbox

You can access the Call Inbox and initiate a call when the IP Deskphone is:

• idle

• active

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Call Inbox and Call Outbox

Managing calls in the Call Inbox while not on a call

You can manage calls in the Call Inbox while you are not on a call.

To manage calls in the Call Inbox while not on a call:

1. Press the Msg/Inbox fixed key.

2. Press the Up/Down navigation key to highlight a call from the list of calls in your

Call Inbox.

Note:

You can initiate a call to the highlighted caller.

3. To place a call to the selected address using the primary login of the IP Deskphone, press the Enter key.

OR

To view the details of a highlighted call, press the Right navigation key. .

OR

To leave the detail view and return to the main Inbox screen, press the Left navigation key.

Press the Missed soft key to toggle the view filter from the All soft key to the Missed soft key.

The All soft key is displayed when the view mode is on Missed, and displays all the calls in the Call Inbox.

OR

Press the Delete soft key to delete the highlighted call or all calls in your Call

Inbox.

OR

Press the Exit soft key to exit the Call Inbox.

The following table provides a list of additional user interactions for the main Call Inbox screen.

Table 18: Additional user interactions

Function

Use the Enter key to place a call to the selected address using the primary login of the IP

Deskphone.

The Enter key has the same behavior as the Call soft key.

Use the Dial pad to select an item by index.

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November 2013

Function

To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone, do one of the following:

• Lift the handset.

• Press the Headset fixed key.

• Press the Handsfree fixed key.

Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key.

Call Inbox

Viewing the details of a call in the Call Inbox

To view details of a call in the Call Inbox:

Select the call in the Call Inbox and press the right navigation key.

When you view the details of a call in the Call Inbox, you can Initiate a call to the caller displayed on the screen. Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone.

Press the Prev soft key to select and display he details of the previous entry in the call log.

Press the Next soft key to select and display the details of the next entry in the call log.

Press the Back soft key to leave the detail view and return to the main inbox screen.

Managing missed calls

When you do not answer incoming calls, the number of new calls appears on the IP Deskphone display screen. For example, if you miss three calls, the following message appears:

3 new calls

Note:

When you view a missed call in your Call Inbox, the New Call message no longer appears on the telephone display screen. The new calls are stored as missed calls.

To view missed calls:

1. Press the Msg/Inbox key and press the Missed soft key.

2. Press the Up/Down navigation key to highlight a call from the list of missed calls.

3. Press the Right soft key to view the details of the missed call.

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Call Inbox and Call Outbox

Note:

You manage the missed call the same as any call that is in your Call Inbox.

4. To view all the calls in the Call Inbox, press the All soft key.

5. To delete the highlighted missed call or all missed calls, press the Delete soft key.

Note:

The IP Deskphone deletes only the missed calls from the Call Inbox.

6. To exit the Inbox and return to the idle phone screen, press the Exit soft key.

Related topics:

Missed Calls Notification on page 110

Missed Calls Notification

You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call.

Changing the Missed Calls Notification behavior:

1. Press the Prefs soft key.

2. Select Feature Options, then Missed Calls Notification.

3. Press the Select soft key.

OR

Press the Back soft key to abort the changing of the configurations and return to the Message Options screen.

If you press the Select soft key, one of the following messages appears (based on the current setting of the option):

• Press Manual to change Missed Call Notification Message clearing mode

• Press Auto to change Missed Call Notification Message clearing mode

4. Press the Auto soft key to change the clearing mode for thexx new calls missed call message for the IP Deskphone.

Note:

Auto means that the message is cleared from the idle screen as soon as you enter the Inbox.

OR

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Call Inbox

Press the Manual soft key to change the clearing mode for the xx new calls missed call message for the IP Deskphone.

Note:

Manual means that the message is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox.

Initiating a call from the Call Inbox

When you receive a call that is missed or answered, the calling number is listed in the Inbox.

You can select the number, and then dial from the Inbox, or you can edit the number in the

Inbox.

To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and select Inbox from the menu.

Note:

• If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Inbox entry must have the DN to initiate a call.

• While you are on a call, you can initiate a new call from the Call Inbox.

To initiate a call from the Call Inbox:

1. Press the Msg/Inbox fixed key.

2. Press the Up/Down navigation key to highlight a call from the list of calls in your

Call Inbox.

3. To view details of the call, press the Right navigation key.

4. To place a call to the selected address, do one of the following:

• Lift the handset.

• Press the Headset fixed key.

• Press the Handsfree fixed key.

Deleting calls in your Call Inbox

When you delete calls from the Call Inbox, both missed calls and answered calls are deleted.

When you view the missed calls and select Delete, only the missed calls are deleted.

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