Using Call Forward. Avaya 1120E

Active calls and call features

• Presence

See Feature key programming

on page 137.

OR

Press the Back soft key to return to the previous menu.

Using Call Forward

Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination.

When you forward a call to another IP Deskphone, the IP Deskphone that receives the call displays the name and SIP address (if present) of the caller, the name and SIP address (if present) of the original called party, and any subject message included with the call. This ensures that the user who receives the forwarded call knows that the call is forwarded from you, who the call is from, and any subject message that is included.

Note:

Not all service providers display forwarded calls as described. Contact your system administrator or service provider for more information about Call Forward.

When the address or subject line is long, you can scroll by using the left and right navigation keys.

Call Forward reminder signal

When you forward your calls to another user or IP Deskphone, you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded. This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming.

To activate or deactivate this notification:

1. Press the Prefs soft key, select Feature Options, and select Call Fwd

Notification from the menu.

2. Press the On soft key to activate Call Forward Notification

OR

If the Call Forward Notification is activated, press the Off soft key to deactivate the feature.

Note:

If the IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call.

146 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide

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November 2013

Using Call Forward

Activate Call Forward

To forward your calls or change the number where calls are forwarded:

1. Press the CallFwd soft key.

2. Use the dialpad to enter the phone number or SIP address where you want to forward your calls.

3. Press the Forwrd soft key to accept the number and return to the Services Menu.

OR

Press the Clear soft key to clear the input line.

OR

Press the Back soft key to cancel the input and return to the Services menu.

Deactivate Call Forward

To deactivate Call Forward:

Press the Disable soft key to deactivate Call Forward and return to the Services menu.

OR

Press the Back soft key to cancel deactivating the Call Forward and return to the Services menu.

Call Forward Unconditional

Call Forward unconditional is used to immediately redirect your calls.

To configure the Call Forward Unconditional number to which calls are to be forwarded, enter the Communication Manager FNE provided by your administrator. To disable Call Forward

Unconditional , enter the Communication Manager FNE provided by your administrator

Call Forward Busy and Call Forward No Answer

Use Call Forward Busy to redirect incoming calls to another destination when you are busy on all of your call appearances; the system immediately forwards the call. The system does not cause the telephone to ring before the system forwards the call to another destination.

Use Call Forward No Answer to redirect incoming calls to another destination when you do not answer the call within the allowed time interval. If you do not answer a call, the telephone rings for the allowed time interval. At the end of the interval, the system forwards the call to another destination.

To configure the Call Forward Busy number to which calls are to be forwarded, enter the

Communication Manager FNE provided by your administrator. To disable Call Forward Busy , enter the Communication Manager FNE provided by your administrator

Extended Call Forwarding

Extended Call Forwarding allows you to configure the telephone number to which all calls or busy/unanswered calls to a specific phone are to be forwarded.

To enable Extended Call Forwarding for Phone 1:

Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 147