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Active calls and call features
To remove a contact from the Friends list, press the Delete soft key. This completely removes the contact from your personal Address Book.
7. Use the dialpad to enter the new address for the contact.
8. Press the Next soft key to complete the process.
OR
Press the Back soft key to return to the previous menu.
9. If you want to add the contact to a group, press the Yes soft key, select the group and press the Select context-sensitive soft key to add contact to the group.
OR
Press the No soft key to return to the previous menu without adding contact to a group.
OR
Press the Back soft key to return to the previous menu.
10. Press the Ok contact-sensitive key to return to the Friends list. Press the Ok contactsensitive key to return to the Friends list.
To delete a contact from your Friends list:
1. Press the Directory fixed key.
2. Press the Filter soft key, and select Friends from the menu.
3. Press the Up/Down navigation key to highlight the desired friend and press the Edit soft key.
4. Press the Delete key. This completely removes the contact from your personal
Address Book.
5. Press the Ok soft key to continue.
OR
Press the Back soft key to return to the previous menu.
Feature keys
Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion
Module for Avaya 1100 Series IP Deskphones.
Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys. You can designate a feature key to act as a short cut for any of the following features:
136 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
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Feature keys
• Speed Dial
• Call Forward
• Do Not Disturb
• Send IM
• Presence
The IP Deskphone designates the feature key on the bottom right of the four feature keys as
Feature Key 1 and reserves it as the line key for the IP Deskphone.
You can program the feature keys one at a time, or you can automatically program empty feature keys from your Friends list or Address Book.
Feature keys can also be programmed on the Expansion Modules.
Related topics:
Feature key programming on page 137
Remove a programmed feature key
on page 142
Feature key autoprogramming on page 143
Feature key programming
You can program feature keys.
To access the Program Key screen:
Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu.
The Program Key screen opens .
The Program Key screen provides the following soft keys:
• View— to access the feature key detail screen.
• Edit —to edit the setting or modification of the selected programmable key.
• Bulk—to access the autoprogramming and auto removal feature.
• Back—to return to the previous screen.
To view feature key details:
1. To select a feature key to view, do one of the following:
• Press the Up/Down navigation key to highlight the feature key to view and press the View context-sensitive soft key.
• Press the Feature key that you want to view and press the View contextsensitive soft key.
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Active calls and call features
• Use the dialpad to select the Feature key that you want to view and press the
View soft key.
2. Press the Back soft key to return to the previous screen.
The Program Key screen displays the following:
• Key—programmed feature key number
• Label—label used for the feature key
• Service—services programmed to the feature key, such as:
- Speed Dial
- Call Forward
- Do Not Disturb
- Send IM
- Presence
• User—current user to whom the programmed feature key is associated
• Address—SIP address for the feature key when programmed for Speed Dial, Call
Forward, and Send IM.
Note:
If you to try to view a feature key that is not programmed, the IP Deskphone displays the message:
Program Key Not Available (Key is empty).
To edit a feature key:
1. 1. To select a feature key to edit, do one of the following:
• Press the Up/Down navigation key to scroll through the feature keys to highlight the one you want to edit and then press the Edit context-sensitive soft key.
• Press the Feature key that you want to edit and then press the Edit soft key.
• Use the dialpad to select the Feature key that you want to view and then press the Edit soft key.
The Program Key screen opens.
2. Press the Back soft key to return to the previous screen.
To modify a feature key:
1. Press the Modify soft key.
2. Press the Up/Down navigation key to highlight one of the following feature key services:
• Speed Dial
138 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
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Feature keys
• Call Forward
• Do Not Disturb
• Send IM
• Presence
3. Press the Select soft key to choose a service.
OR
Press the Back soft key to return to the previous menu.
4. Press the abc/123 soft key to toggle between numeric and alphabetic input.
5. Use the dialpad to enter the label for the feature key.
6. Press the Next soft key to continue. Continue to input information based on the following services:
• Speed dial.
• Call Forward.
• Do Not Disturb.
• Send IM.
• Presence.
OR
Press the Back soft key to return to the previous menu.
To program a Speed Dial feature key:
on page 139:
1. Press the Select soft key.
2. Select Speed Dial.
3. Press the Select soft key.
4. Use the dial pad to enter a key label.
5. Press the Next soft key to continue.
6. Use the dial pad to enter an address.
7. Press the Next soft key to continue.
8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact. You can leave this blank if you do not want to include a Call Subject.
9. Press the Ok soft key to confirm the entry and move to the next step.
OR
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Active calls and call features
Press the Cancel soft key to return to the previous step.
10. Press the Yes soft key to activate auto-retrieve of held call on hang up of speed dial.
OR
Press the No soft key to return to the previous step.
To program a Call Forward feature key:
on page 139:
1. Press the Select soft key.
2. Select Call Forward
3. Use the dial pad to enter a key label.
4. Press the Next soft key to continue.
5. Select a User.
6. Press the Select soft key.
7. Use the dial pad to enter the address.
8. Press the Finish soft key to confirm the entry and complete the procedure.
OR
Press the Clear soft key to erase the entry.
OR
Press the Back soft key to return to the previous menu.
To program a Do Not Disturb feature key:
To program a Do Not Disturb feature key, beginning from
Step 6 in the procedure “To modify a feature key” on page 139:
1. Press the Select soft key.
2. Select Do not disturb.
3. Press the Select soft key.
4. Use the dial pad to enter a key label.
5. Select a User.
6. Press the Select soft key.
7. Press the Finish soft key to confirm the entry and complete the procedure.
OR
Press the Back soft key to return to the previous menu.
140 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
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Feature keys
To program a Send IM feature key:
To program a Send IM feature key, beginning from Step 6 in the procedure “To modify a feature key”
on page 139:
1. Press the Select soft key.
2. Select Send IM.
3. Press the Select soft key.
4. Use the dial pad to enter a key label.
5. Press the Next soft key.
6. Use the dial pad to enter an address.
7. Press the Finish soft key to continue.
To program a Presence feature key:
To program a Presence feature key, beginning from Step 6 in the procedure “To modify a feature key”
on page 139:
1. Press the Select soft key.
2. Press the Up/Down navigation key to highlight one of the following:
• Connected
• Unavailable
3. Press the Select soft key to select Presence.
OR
Press the Back soft key to return to the previous step.
4. You can choose a more detailed message as follows for other users to see or you can select None if you do not want to give additional information.
5. You can choose a status from the following:
Appointment
Away
Breakfast
Busy
Dinner
Holiday
In transit
Looking for work
Lunch
Permanent absence
Playing
Presentation
Shopping
Sleeping
Spectator
Steering
Travel
TV
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 141
Active calls and call features
Meal
Meeting
On the phone
Performance
Vacation
Working
Worship
Unknown
Note:
You can create your own Presence message to appear on screen, which become available when you program a feature key as a shortcut.
6. Press the Finish soft key to select the Presence detail and finish the procedure.
OR
Press the Back soft key to return to the previous step.
Remove a programmed feature key
You can remove a feature key by using one of the following methods:
• Edit context-sensitive soft keys.
• Bulk context-sensitive soft keys.
To remove a feature key using the Edit soft key:
1. 1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu.
The Program Key screen opens as shown in Feature keys
on page 136.
2. To select a feature key to remove, do one of the following:
• Press the Up/Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit soft key.
• Press the feature key that you want to remove and then press the Edit soft key.
• Use the dialpad to select the Feature key that you want to view and then press the Edit soft key.
The Program Key screen opens.
3. Press the Back soft key to return to the previous screen.
4. Press the Remove soft key.
The IP Deskphone displays Confirm Remove key?
5. Press the Yes soft key to confirm the removal of the feature key.
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Feature keys
OR
Press the No soft key to return to the previous screen without removing the feature key.
Feature key autoprogramming
Feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send
IM keys, or Call Forwarding keys using the user Friends list or the user Address Book. The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone.
Autoprogramming does not overwrite feature keys already programmed and when the IP
Deskphone detects if a feature key is already configured with Speed Dial, Send IM, or Call
Forward for contact, it does not create a new instance.
Note:
The autoprogramming feature options are dependent on your service provider and IP
Deskphone configuration. If you attempt to use the autoprogram feature (Bulk soft key) for a feature that is not available to you, the IP Deskphone displays the message: This feature is disabled. Contact your provider.
To autoprogram feature keys:
1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu.
The Program Key screen opens.
2. Press the Bulk soft key.
OR
Press the Back soft key to return to the previous step.
3. Press the Select context-sensitive soft key to select menu item 1. Feature key
creation.
4. Press the Up/Down navigation key to highlight one of the following services that you want to autoprogram:
• 1. Speed Dial
• 2. Send IM
• 3. Call Forward
5. Press the Select soft key to autoprogram the feature keys with the selected service.
OR
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Active calls and call features
Press the Back soft key to return to the previous step.
To remove all programmed feature keys by using the Bulk soft key:
To remove all programmed feature keys, or an individual programmed feature key, by using the Bulk context-sensitive soft key:
1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu.
2. Press the Bulk soft key.
3. Press the Up/Down navigation key to highlight the 2. Feature key removal menu item and press the Select soft key.
4. Press the All soft key to remove all the programmed feature keys.
5. Press the Yes soft key to confirm the removal of all the feature keys.
OR
Press the No soft key to return to the previous screen without removing the feature keys.
6. To select a single feature key to remove, do one of the following:
• Press the Up/Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove soft key.
• Press the Feature key that you want to remove and press the Remove soft key.
• Use the dialpad to select the Feature key that you want to view and press the
Remove soft key.
OR
Press the Back soft key to return to the previous menu.
Remove individual programmed feature keys by using the Bulk soft key:
1. Press the Prefs soft key, select Feature Options, and select Feature Keys from the menu.
2. Press the Bulk soft key.
3. Press the Up/Down navigation key to highlight the 2. Feature key removal menu item and press the Select soft key.
The Program Key screen opens listing all the feature keys.
4. To select a single feature key to remove, do one of the following:
• Press the Up/Down navigation key to scroll through the feature keys to highlight one and press the Remove context-sensitive soft key.
• Press the Feature key that you want to remove and then press the Remove context-sensitive soft key.
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Feature keys
• Use the dialpad to select the Feature key that you want to view and then press the Remove soft key.
OR
Press the Back soft key to return to the previous menu
5. Press the Yes soft key to confirm the removal of the feature key.
OR
Press the No soft key to return to the previous screen without removing the feature keys.
Related topics:
Creating a feature key using the Copy key
on page 145
Creating a feature key using the Copy key
You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following:
• a highlighted entry in an Address Book list
• a highlighted entry of your Call Inbox or Call Outbox
To designate a feature key by using the Copy key:
1. Open your Address Book, Call Inbox, or Call Outbox, highlight the entry you want to use for the feature key, and then press the Copy key.
2. Press the Up/Down navigation key to highlight Speed Dial, Call Forward, or Send
IM from the menu.
Note:
Presence and Do Not Disturb are not programmable by using the Copy key.
3. Press the Select soft key.
4. Press the Up/Down navigation key to highlight the feature key to which to copy the information to and press Set.
OR
Press the Feature key that you want to use for the service selected.
5. Use the dialpad to enter the label for the feature key.
6. Press the Next soft key to continue. Continue to input information based on the selected service:
• Speed Dial
• Call Forward
• Send IM
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 145
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Table of contents
- 17 Basic features
- 19 Avaya 1120E IP Deskphone controls
- 22 Key press behavior
- 23 Avaya 1120E IP Deskphone display
- 24 Context-sensitive soft keys
- 29 Idle display screen after dial pad input
- 30 In-call context-sensitive soft keys
- 32 Navigation keys
- 34 Visual indicators
- 34 Display screen icons
- 36 Visual Alerter/Message Waiting Indicators
- 36 Using a USB Mouse
- 37 Security features
- 37 Secure connection
- 39 Before you begin
- 39 Connecting the components
- 41 Removing the stand cover
- 42 Connecting the AC power adapter (optional)
- 43 Connecting the handset
- 43 Connecting the headset (optional)
- 43 Selecting the headset tuning parameter
- 44 Connecting the LAN ethernet cable
- 45 Installing additional cables
- 45 Wall-mounting the IP Deskphone (optional)
- 47 Entering text
- 47 Using the dialpad
- 48 Entering text using the IP Deskphone dialpad
- 49 Enabling and disabling the # Ends Dialing feature
- 50 Configuring the dialpad to alphanumeric dialing
- 50 Entering text using the USB keyboard
- 53 Logging on
- 54 Automatic login
- 54 Configuring the domain
- 55 Password protection for domains
- 55 Selecting a language
- 55 Logging on to your Avaya IP Deskphone
- 57 Configuring the duration of the login
- 57 Logging on to multiple user accounts
- 58 Timed logoff
- 58 Timed logoff while IP Deskphone is idle
- 58 Timed logoff while on a call
- 59 Selecting a location
- 59 User Profile
- 60 Overwriting your personal Address Book
- 60 Confirmation logon screen
- 61 Logging off from the IP Deskphone
- 61 Logging off multiple user accounts
- 61 Making an emergency call
- 62 Location information
- 63 Adjusting the display screen contrast
- 64 Configuring the backlight
- 64 Creating the idle screen text display
- 65 Configuring Menu Auto back-out
- 66 Selecting a ring pattern
- 66 Adjusting the volume
- 67 Adjusting the ring volume
- 67 Adjusting the volume of the Handset, Headset, and Handsfree mode
- 69 Adjusting the paging ring volume
- 69 Selecting a language
- 70 Selecting the date and time format
- 71 USB headset
- 72 Headset menu
- 74 Presence of USB headset
- 74 Audio format selection
- 75 Generic USB headset
- 75 Avaya USB headset adapter with HID
- 78 Third–party USB headsets with HID
- 81 Analog Terminator Adapter for analog (500/2500-type) telephone or fax machine
- 85 Making a call using off-hook dialing
- 86 Making a call using on-hook dialing
- 87 Using handsfree calling
- 88 Using Call Subjects
- 89 Managing Call Subjects
- 89 Adding a Call Subject
- 90 Deleting a Call Subject
- 90 Editing a Call Subject
- 93 Caller identification
- 93 Answering an incoming call
- 94 Redirecting an incoming call
- 95 Ignoring an incoming call
- 97 Viewing the Address Book
- 97 Initiating a call from the Address Book
- 98 Adding a contact to your Address Book
- 99 Editing a contact in your Address Book
- 100 Copying information to the Address Book
- 101 Searching for a contact in the Address Book
- 102 Using the Search feature in the Address Book
- 103 Using Local Search
- 104 Using Global Search
- 107 Call Inbox
- 107 Accessing the Call Inbox
- 108 Managing calls in the Call Inbox while not on a call
- 109 Viewing the details of a call in the Call Inbox
- 109 Managing missed calls
- 110 Missed Calls Notification
- 111 Initiating a call from the Call Inbox
- 111 Deleting calls in your Call Inbox
- 112 Accessing the calls in your Call Inbox during a call
- 112 Call Outbox
- 113 Accessing the Call Outbox
- 113 Managing calls in the Call Outbox while not on a call
- 113 Initiating a call from the Call Outbox
- 114 Deleting calls from your Call Outbox
- 114 Viewing the details of a call in the Call Outbox
- 115 Accessing the calls in your Call Outbox during a call
- 117 Configuring Instant Messaging
- 117 Instant Message automatic pop-ups
- 118 Configuring Instant Messaging pop-ups
- 118 Configuring IM audible alert
- 119 Composing an Instant Message
- 119 Instant Message Inbox/Outbox
- 120 Accessing Instant Messages
- 120 Viewing the content of an Instant Message
- 121 Replying to an Instant Message
- 121 Initiating a call from an Instant Message
- 122 Deleting an Instant Message
- 123 Making a new call
- 124 Initiating a call using the active call soft key menu
- 124 Ring Again Busy / Automatic Callback
- 125 Whisper Page
- 125 Call Waiting
- 125 Placing a call on Hold
- 126 Multiple calls On Hold
- 130 Using 3-way calling
- 130 Ad hoc conferencing when connecting to the Call Server
- 131 Transferring a call
- 133 Using Park Call
- 134 Using the Friends feature
- 134 Accessing your Friends list
- 135 Editing information of a friend
- 136 Feature keys
- 137 Feature key programming
- 142 Remove a programmed feature key
- 143 Feature key autoprogramming
- 145 Creating a feature key using the Copy key
- 146 Using Call Forward
- 148 Configuring Do Not Disturb
- 149 Configuring a Presence state
- 151 Adding a new Presence state message
- 151 Audio Codecs
- 152 Audio Codec Selection
- 152 Audio Codec Ordering
- 152 PC Client softphone interworking with the IP Deskphone
- 153 Automatic remote software updates
- 154 Busy lamp field
- 154 Group Call Pickup
- 157 Viewing the IP Deskphone information
- 158 Accessing the Services menu
- 158 Checking for Updates
- 159 Resetting the IP Deskphone
- 160 Erasing the user data
- 162 Network menu
- 163 USB flash drive
- 164 Customizable banner for login
- 164 Phone Information - Details screen
- 165 Screensaver/screen lock
- 168 Background image
- 168 Selecting an image screen
- 169 Service Package Group Support
- 169 Bulk-create feature keys based on an existing directory Address Book group
- 170 View existing groups in your Address Book if you selected Groups
- 171 View the existing groups you have in your Address Book
- 172 Add a new contact to your Address Book
- 173 Add a new group
- 173 Speed Dial List
- 174 Speed Dial List screen
- 175 Auto-Retrieve flag
- 175 USB flash memory device support
- 177 File Manager
- 178 USB scenarios
- 179 Multi-Level Precedence and Preemption
- 180 Overview
- 180 Other MLPP service features
- 181 Making a call with MLPP
- 182 Making an MLPP call by going off-hook
- 183 Making an MLPP call using Inbox/Outbox, Address Book, and Friends List
- 183 Making an MLPP call from a received Instant Message
- 184 Making an MLPP call by using a programmed speed dial key
- 184 Incoming calls with precedence
- 185 Call transfer with precedence
- 186 Multiple calls
- 186 Preemption
- 189 Call Origination Busy
- 190 Re-authorization
- 190 Feature interactions with MLPP
- 191 Announcement Record / Listen
- 192 Abbreviated Dialing Lists
- 192 Change Class of Restriction
- 192 Change Coverage
- 192 EC500 Self Administration
- 193 Malicious Call Trace Activation
- 193 Station Lock and Unlock
- 195 Initial login
- 195 Additional logins
- 196 Automatic login
- 196 Logging out
- 196 Primary account logout
- 197 Secondary account logout
- 197 Server failover
- 197 Cable unplugged
- 198 Upgrade impacts to user profiles
- 198 Line keys
- 199 Making a call
- 200 Receiving a call
- 200 Being in a call
- 201 Instant Messages
- 201 Menu features
- 202 Modifying settings
- 202 Per-account call notification options
- 202 IM Settings
- 202 Voice Mail Settings
- 203 Remembering settings after logout
- 203 Programmable keys
- 204 Inbox, Outbox, IM log
- 204 Address books
- 205 User status
- 205 Do Not Disturb
- 206 Presence
- 207 Call Forwarding
- 208 Notifications
- 208 Account selection
- 209 Receiving a call