Receiving a call. Avaya 1120E

Multiuser

If you initiate a call by pressing a line key, the user account associated with that line key is used when the call is initiated.

If you initiate a call from the Address Book or Friends list, the account that is selected to display the list is the same account that establishes the call.

In all cases, if you initiate the call by pressing a line key, then the account associated with that particular line key takes precedence.

For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2 initiates the call using the account associated with Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode).

While the outgoing call is ringing, the selected account is displayed on screen on a From: line.

Receiving a call

When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon.

The call can be answered by:

• pressing the Answer context-sensitive soft key

• taking the handset off hook

• pressing the headset or handsfree key

• pressing the appropriate line key of the account

Note:

You cannot use a different account to answer the call.

If the IP Deskphone receives multiple calls at the same time, a list (sorted by the most recent incoming call first) of all active and incoming calls appears. After you select a specific call in the list, you can either answer the call or process the call.

An incoming-call icon provides visual feedback. You can answer the call by pressing the line key directly without having to select the call. This automatically puts other active calls on hold.

Being in a call

When a single call is active, the screen displays the local account in use and the remote user.

If multiple calls are active, each call appears on a single line. The local account for the active

200 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide

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November 2013