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Receiving a call
Receiving a call
When you receive an incoming call, the displayed information shows which account the call is intended to reach. The line key of the corresponding account displays an incoming call icon.
The call can be answered by:
• pressing the Answer context-sensitive soft key
• taking the handset off hook
• pressing the headset or handsfree key
• pressing the appropriate line key of the account
Note:
You cannot use a different account to answer the call.
If the IP Deskphone receives multiple calls at the same time, a list (sorted by the most recent incoming call first) of all active and incoming calls appears. After you select a specific call in the list, you can either answer the call or process the call.
If the calls are for different accounts, then the line keys associated with the accounts receiving the incoming calls display an incoming-call icon.
An incoming-call icon provides visual feedback. You can answer the call by pressing the line key directly without having to select the call. This automatically puts other active calls on hold.
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 209
Multiuser
210 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
Comments? [email protected]
November 2013
Index
Numerics
3-way calling .............................................................
A
Abbreviated Dialing Lists ..........................................
Accessing Instant Messages ....................................
Accessing the calls in your Call Inbox during a call ..
Accessing the calls in your Call Outbox during a call 115
Accessing the Services menu ..................................
Account selection, multiuser .....................................
Ad hoc conferencing when connecting to the Call
Server ..........................................................
add a new contact to your Address Book .................
Add a new group to Address Book ...........................
Adding a contact to Address Book .............................
Adding a new Presence state message ...................
Additional logins, multiuser .......................................
Address Book, add a new contact ............................
Address Book, adding a contact to .............................
Address Book, call from the .......................................
Address Book, copying information to ......................
Address Book, editing a contact in .............................
Address Book, view the existing groups ...................
Address Book, viewing ...............................................
Address books, multiuser .........................................
Advanced features ....................................................
Audio Codec Ordering ..............................................
Audio Codec Selection .............................................
Audio Codecs ...........................................................
Auto-Retrieve flag .....................................................
Automatic login, multiuser ........................................
Automatic remote software updates .........................
Autoprogram feature keys ........................................
B
Background image ....................................................
Being in a call, multiuser ...........................................
Bulk-create feature keys based on an existing directory
Address Book group ....................................
Bulk, Remove all programmed feature keys by using the
Bulk context-sensitive soft key ....................
Bulk, Remove individual programmed feature keys by using the Bulk context-sensitive soft key .....
Busy lamp field .........................................................
C
Cable unplugged, multiuser ......................................
Call Forward reminder signal ....................................
Call Forward, activate ...............................................
Call Forward, deactivate ...........................................
Call Forward, using ...................................................
Call Forwarding, multiuser ........................................
call from the Address Book ........................................
Call Inbox ..................................................................
Call Inbox, Accessing the calls during a call .............
Call Inbox, deleting calls ...........................................
Call notification options, multiuser ............................
Call notification options, per-account, multiuser .......
Call Origination Busy ................................................
Call Outbox .......................................................
Call Outbox, accessing the calls during a call ..........
Call Outbox, deleting calls from ................................
Call Outbox, initiating a call from ..............................
Call Outbox, managing calls while not on a call .......
Call Outbox, Viewing the details of a call in ..............
Call Park and Speed Dial keys .................................
Call Subject, adding ...................................................
Call Subject, deleting ..................................................
Call Subject, editing ....................................................
Call Subjects, managing .............................................
Call Subjects, using ....................................................
Call transfer with precedence ...................................
Call Waiting ..............................................................
Call, using the active call context-sensitive soft key menu ............................................................
Change Class of Restriction .....................................
Change Coverage ....................................................
Checking for software updates .................................
Checking for updates ................................................
Class of Restriction, change .....................................
Codec order ..............................................................
Codec, selection .......................................................
Codecs, audio ...........................................................
Composing an Instant Message ...............................
Conferencing, ad hoc ...............................................
Configuring a Presence state ...................................
Configuring Do Not Disturb .......................................
Configuring IM audible alert ......................................
Configuring IM automatic pop-up .............................
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 211
Configuring Instant Messaging .................................
Configuring Instant Messaging pop-ups ...................
Configuring the IP Deskphone ...................................
Confirmation logon screen .........................................
Copy an image file from the USB drive into the IP
Deskphone ..................................................
Copy key, creating a feature key using ....................
Copy the ring tone from the IP Deskphone to the USB drive .............................................................
Copying information to the Address Book ................
Creating a feature key using the Copy key ...............
Customizable banner for login ..................................
Friends feature .........................................................
Friends list ................................................................
G
Goodbye/Release key ................................................
Group Call Pickup .....................................................
Group Support ..........................................................
Group, add a new group ...........................................
D
Deactivate Call Forward ...........................................
delete a user profile ..................................................
Delete Friend information .........................................
delete user data files ................................................
Deleting an Instant Message ....................................
Deleting calls from your Call Outbox ........................
Deleting calls in your Call Inbox ...............................
Display screen icons ..................................................
Do Not Disturb, configuring ......................................
Do Not Disturb, disable .............................................
Do Not Disturb, enable .............................................
Do Not Disturb, multiuser .........................................
H
handsfree calling ........................................................
Handsfree key ............................................................
Headset key ...............................................................
Hold ..........................................................................
Hold key .....................................................................
Hold, access a call on hold when multiple calls are on hold ..............................................................
Hold, make a call on hold the active cal ...................
Hold, Multiple calls on ...............................................
hookswitch ..................................................................
E
EC500 Self Administration ........................................
Editing a contact in Address Book ..............................
Editing information of a friend ...................................
Erasing the user data ...............................................
F
FAC ..........................................................................
Failed to login user, Authentication required ..............
Feature interactions with MLPP ................................
Feature key autoprogramming .................................
Feature key programming ........................................
Feature key, remove programmed key .....................
Feature keys .............................................................
File manager .............................................................
File Manager .............................................................
File Manager, using ..................................................
Flash drive ................................................................
FNE ..........................................................................
Friend, deleting information ......................................
Friend, editing information ........................................
I
Icons, display screen ..................................................
Ignore an incoming call ..............................................
IM audible alert, configuring .....................................
IM automatic pop-up, configuring .............................
IM Settings, multiuser ...............................................
Image screen, selecting ............................................
Images, background .................................................
Inbox, Outbox, IM log, multiuser ...............................
incoming call, ignore ...................................................
incoming call, redirecting ............................................
Incoming calls with precedence ................................
Initial login, multiuser ................................................
Initiating a call from an Instant Message ..................
Initiating a call from the Call Outbox .........................
Initiating a call using the active call context-sensitive soft key menu .....................................................
Instant Message automatic pop-ups .........................
Instant Message Inbox/Outbox .................................
Instant Message, composing ....................................
Instant Message, deleting .........................................
Instant Message, initiating a call from ......................
Instant Message, replying to .....................................
Instant Message, viewing the content of ..................
Instant Messages, accessing ...................................
Instant Messages, multiuser .....................................
Instant Messaging ....................................................
212 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013
Instant Messaging pop-ups, configuring ...................
Instant Messaging, configuring .................................
IP Deskphone information, viewing ..........................
K
Key press behavior .....................................................
L
Line key ......................................................................
Line keys, multiuser ..................................................
Location information ...................................................
Logging off from the IP Deskphone ............................
Logging out, multiuser ..............................................
logon confirmation ......................................................
logon error messages .................................................
logout, secondary account ........................................
M
Making a call ..............................................................
Making a call using off-hook dialing ...........................
Making a call with MLPP ..........................................
Making a call, multiuser ............................................
Making a new call .....................................................
Making an MLPP call by going off-hook ...................
Making an MLPP call by using a programmed speed dial key ...............................................................
Making an MLPP call from a received Instant Message
......................................................................
Making an MLPP call using Inbox/Outbox, Address
Book, and Friends List .................................
Managing calls in the Call Outbox while not on a call 113
Menu features, multiuser ..........................................
Message Waiting Indicator .........................................
missed calls ..............................................................
MLPP service features .............................................
MLPP, feature interactions with ................................
MLPP, making a call by going off-hook ....................
MLPP, making a call by using a programmed speed dial key ...............................................................
MLPP, Making a call from a received Instant Message
......................................................................
MLPP, Making a call using Inbox/Outbox, Address Book, and Friends List ...........................................
MLPP, making a call with .........................................
Modifying settings, multiuser ....................................
Multi-Level Precedence and Preemption ..................
Multiple calls On Hold ...............................................
Multiple calls with precedence ..................................
Multiuser ...................................................................
Multiuser, account selection .....................................
Multiuser, additional logins .......................................
Multiuser, Address books .........................................
Multiuser, automatic login, ........................................
Multiuser, being in a call ...........................................
Multiuser, cable unplugged .......................................
Multiuser, Call Forwarding ........................................
Multiuser, Do Not Disturb .........................................
Multiuser, IM Settings ...............................................
Multiuser, Inbox, Outbox, IM log ...............................
Multiuser, initial login ................................................
Multiuser, Instant Messages .....................................
Multiuser, line keys ...................................................
Multiuser, logging out ...............................................
Multiuser, making a call ............................................
Multiuser, menu features ..........................................
Multiuser, modifying settings ....................................
Multiuser, notifications ..............................................
Multiuser, per-account call notification options .........
Multiuser, Presence ..................................................
Multiuser, primary account logout .............................
Multiuser, programmable keys .................................
Multiuser, receiving a call ..................................
Multiuser, remembering settings after logout ...........
Multiuser, secondary account logout ........................
Multiuser, upgrade impacts to user profiles ..............
Multiuser, user status ...............................................
Multiuser, Voice Mail Settings ..................................
Mute key .....................................................................
N
Network menu ..........................................................
New call, making ......................................................
Notifications, multiuser .............................................
O
Overwriting your personal Address Book ...................
P
park a call using Speed Dial .....................................
Park Call ...................................................................
Password protection for domains ...............................
PC Client softphone interworking with the IP
Deskphone ..................................................
Per-account call notification options, multiuser ........
Phone Information - Details screen ..........................
Placing a call on Hold ...............................................
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 213
Precedence ..............................................................
Precedence, call transfer with ..................................
Precedence, incoming calls with ..............................
Precedence, multiple calls ........................................
Preemption ........................................................
Presence state messages, adding new ....................
Presence state, configuring ......................................
Presence, multiuser ..................................................
Primary account logout, Multiuser ............................
Programmable keys, multiuser .................................
Programmed feature key, remove ............................
R
Re-authorization .......................................................
Receiving a call ..........................................................
Receiving a call, multiuser ................................
reconnecting, with multiple logins .............................
Redirecting an incoming call ......................................
Remembering settings after logout. multiuser ..........
Remote software updates .........................................
Remove a programmed feature key .........................
Remove all programmed feature keys by using the Bulk context-sensitive soft key ............................
Remove individual programmed feature keys by using the Bulk context-sensitive soft key ..............
Replying to an Instant Message ...............................
Resetting the IP Deskphone .....................................
Retrieve a parked call ...............................................
retrieve a parked call to a different phone ................
retrieve a parked call to the same phone .................
retrieve a parked call using Speed Dial ....................
Ring tone, Copying the ring tone from the IP Deskphone to the USB drive ..........................................
Root screen ..............................................................
S
Screensaver/screen lock ..........................................
Secondary account logout, multiuser .......................
Select Device screen ................................................
Select User screen ...................................................
Selecting a location ....................................................
Selecting an image screen .......................................
Server failover, multiuser ..........................................
Service Package Group Support ..............................
Services, menu, accessing .......................................
Software updates, checking for ................................
speed dial for FACs and FNEs .................................
Speed Dial List .........................................................
Speed Dial List screen ..............................................
Station Lock and Unlock ...........................................
T
Timed logoff while on a call ........................................
Transferring a call .....................................................
U
Updates, checking for ...............................................
Upgrade impacts to user profiles, multiuser .............
USB flash drive .........................................................
USB flash memory device support ...........................
USB scenarios ..........................................................
User data, erasing ....................................................
User status, multiuser ...............................................
Using 3-way calling ...................................................
Using Call Forward ...................................................
Using the Friends feature .........................................
V
View existing groups in your Address Book .............
View existing groups in your Address Book if you selected Groups ..........................................
View the existing groups in your Address Book .......
Viewing the Address Book .........................................
Viewing the content of an Instant Message ..............
Viewing the details of a call in the Call Outbox .........
Viewing the IP Deskphone information .....................
Visual Alerter ..............................................................
Voice Mail Settings, multiuser ..................................
W
While on an active call ..............................................
214 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013
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