Making a call. Avaya 1120E

Making a call

The primary account is always associated to the first (bottom-right) line key of the IP

Deskphone. If you are a secondary user, the order of the next available line key is from bottom to top and right to left on the IP Deskphone, followed by the keys on the Expansion Module from bottom to top and right to left. You can select a different available line key for secondary accounts during the login process

Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call.

At Select Account prompts (such as the Logout screen and User Settings screen), pressing a line key highlights the corresponding account.

Each line key reflects the state of its account.

• If there is a call for the account, a phone icon shows the state of the call whether it is on hold, or ringing.

• If there is more than one call, the state of the most active call is displayed. Missed incoming calls and new voice mail messages for the account are indicated with an icon.

This supplements the nn missed calls message on the idle screen and the red LED, which cannot provide per-account information.

Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account.

Making a call

You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.

The ways to initiate an outgoing call fall into two categories:

• always using the primary user’s account

• using a different, explicitly-selected account. The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt.

If you initiate dialing by pressing digits from the Idle screen, the primary account is used after you lift the handset, press the headset key or press the handsfree key. The same applies if you initiate a call from the Inbox, Outbox, or Instant Messages screen.

Similarly, the primary account is used when a dial prompt is first obtained after you lift the handset, press the handset key, or press the headset key, and the call is initiated by pressing digits from the Idle screen or by pressing the Send context-sensitive soft key.

Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 199