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Instant Messaging
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Related topics:
Accessing Instant Messages on page 120
Accessing Instant Messages
You can access and view the contents of the Instant Message Inbox/Outbox.
To access and view the contents of the Instant Message Inbox/Outbox:
1. Press the Msgs soft key, and then select Instant Messaging from the menu.
OR
Press the Expand fixed key.
2. Press the Up/Down navigation key to highlight an IM from the list of Instant
Messages in your IM Inbox/Outbox.
Note:
When you want to view only IMs from a specific contact, press the User soft key to filter all IMs based on the lM that you highlight. The telephone display screen shows the list of all IMs from that contact.
3. Press the View soft key to view the details of the sender, followed by the message content.
OR
Press the New IM soft key to compose a new IM.
OR
Press the Back soft key to return to the idle screen.
Viewing the content of an Instant Message
When you view the content of an Instant Message, you can do the following:
120 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
Comments? [email protected]
November 2013
Viewing the content of an Instant Message
• reply to the Instant Message.
• initiate a call to the contact.
• delete the Instant Message.
Related topics:
Replying to an Instant Message on page 121
Initiating a call from an Instant Message on page 121
Deleting an Instant Message on page 122
Replying to an Instant Message
You can reply to an Instant Message.
To reply to an Instant Message:
1. Press the Reply soft key to send an IM in response to the IM you are viewing.
2. Press the abc/123 soft key to toggle between numeric and alphabetic input.
3. Enter the message you want to send as a reply.
4. Press the Send soft key to send the IM when it is complete.
OR
Press the Back soft key to return to the previous menu and not send the IM.
Initiating a call from an Instant Message
To initiate a call from the IM Inbox, press the Expand fixed key or press the Msgs soft key, and then select Instant Messaging from the menu.
Note:
If your service provider requires that a Directory Number (DN) be used to initiate a call, you cannot initiate a call from an Instant Message.
To initiate a call from an Instant Message:
1. Press the Msgs soft key, and then select Instant Messaging from the menu.
OR
Press the Expand fixed key.
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 121
Instant Messaging
2. Press the Up/Down navigation key to highlight an IM from the list of Instant
Messages.
3. Press the View soft key to access the IM.
4. To initiate a call to the contact who sent the IM, press the Call soft key.
The IP Deskphone goes off-hook and initiates the call.
Deleting an Instant Message
To delete a single IM, all the IMs from one contact, or all the IMs in your IM Inbox:
1. Press the Msgs soft key, and then select Instant Messaging from the menu.
OR
Press the Expand fixed key.
2. Press the View soft key.
3. Press the Delete soft key to clear all IMs from the IM Inbox/Outbox.
OR
Press the Back soft key to return to the previous screen.
122 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
Comments? [email protected]
November 2013
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