Using Park Call. Avaya 1120E

Using Park Call

Note:

The Transfer to Voice Mail feature is available only when configured by your system administrator.

Using Park Call

You can use the Park Call feature to temporarily park a call to the call server or to a specific user. You or another user can retrieve the parked call from another phone. Using Park Call does not tie up a line, since it is held on the call server.

To park a call to the server during a call:

1. Press the NewCal soft key.

2. Dial the FNE of Call Park and press the Send soft key.

Note:

The FNE number is provided by your system administrator.

To retrieve a parked call to the same phone:

1. Dial the FNE of Call Retrieve and press the Send soft key.

2. Press the # key.

To retrieve a parked call to a different phone:

1. Dial the FNE of Call Retrieve and press the Send soft key.

2. Enter the extension number the call is parked on.

Call Park and Speed Dial keys

You can program speed dial keys for Call Park and Call Retrieve.

Use Prefs > Feature Options > Feature Keys > Speed Dial to program Call Park and Call

Retrieve buttons with the appropriate FNE codes.

To park a call using Speed Dial

1. While on the call, press the Trnsfr soft key.

2. Press the Call Park speed dial button.

3. Press the No when prompted with Consult with Party?.

The call is parked and your IP Deskphone phone returns to idle.

Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 133