Ring Again Busy / Automatic Callback. Avaya 1120E

Active calls and call features

Related topics:

Initiating a call using the active call soft key menu

on page 124

Initiating a call using the active call soft key menu

You can initiate a call using the active call soft key menu.

To initiate a call using the active call soft key menu:

1. Press the Conf soft key while on a call.

OR

While on a call, press the More… soft key, and then the NewCall soft key.

The IP Deskphone produces a dial tone.

2. Use the dial pad to dial the number or SIP address.

Note:

This places the current call on hold, if it is not already on hold, and you can continue to initiate the call as normally.

OR

Press the Back soft key to return to the in-call screen.

Ring Again Busy / Automatic Callback

Using the Ring Again Busy/Automatic Callback (ACB) feature, internal users who place a call to a busy or an unanswered internal telephone can be called back when the called telephone becomes available.

Upon placing a call and hearing a busy signal, activate the Automatic Callback feature and disconnect the call. The system monitors the called party. When the called party becomes available to receive the call, the system automatically initiates the Automatic Callback call. You hear priority ringing. Lift the handset, and the called party receives the same ringing that the system provided on the originating call.

To activate Ring Again Busy / Automatic Callback:

1. If you hear a busy tone after placing a call to an internal telephone, terminate the call.

2. Dial the Ring Again Busy / Automatic Callback FAC/FNE provided to you by your administrator.

124 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide

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November 2013