Transferring a call. Avaya 1120E

Transferring a call

To create an ad hoc conference with a third party

1. Place the active call on hold.

2. Press the NewCall soft key or press the Conf soft key.

3. Dial the Conference on Answer FNE provided to you by your system administrator.

Communication Manager confirmation tone is heard.

4. Enter the telephone number of the contact to conference.

A confirmation tone is heard.

5. When the call is answered, press the line key for the call on hold.

The conference is established.

Note:

Ad-hoc conference calls are only available to the primary account.

Transferring a call

Note:

• When more than one call is on hold, the call you want to transfer must be the active call.

• The IP Deskphone does not automatically place the call you want to transfer on hold.

To prevent the caller from hearing the transfer process, place the caller on hold and then complete the transfer process.

To transfer a call to another telephone:

1. Press the Trnsfer soft key while on an active call to access the Trnsfer menu.

2. Press the abc/123 soft key to toggle between numeric and alphabetic input.

3. Enter the phone number or SIP address to which you are transferring the call.

OR

Select a contact from the Address Book, Call Inbox, or Call Outbox by pressing the corresponding fixed key.

OR

Highlight a contact from the list and then press the Select soft key.

4. Choose one of the following:

Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 131

Active calls and call features

5.

• Press the Transfr soft key to connect the calling party.

• To erase the address you enter, press the Clear soft key.

• To return to the previous screen, press the Back soft key.

If you pressed the Transfr soft key, the IP Deskphone prompts you with the following question:

Consult with party?

• Press the Yes soft key to consult with the contact to which you are transferring the call before completing the transfer.

OR

• Press the No soft key to transfer the call without consulting the contact to whom you want to transfer the call.

A Transferring... message is displayed.

Press the Exit soft key to close the Transferring... dialog.

Your IP Deskphone then displays any local calls, including the transferred call, until Transfer successful or Transfer failed is displayed, depending on the transfer results.

OR

• Press the Back soft key to return to the previous screen.

To transfer an active call to Voice Mail:

1. Press the Trnsfer soft key while on a call to access the Transfer menu.

2. Press the abc/123 soft key to toggle between numeric and alphabetic input and enter the Voice Mail ID, extension, or external number by using the dialpad.

3. Press the Trnsfer soft key again.

4. When Consult with party? is prompted, choose one of the following:

• Press the To VM soft key to connect the calling party to Voice Mail.

• To return to the previous screen, press the Back soft key.

Note:

• The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you.

• The Transfer to Voice Mail feature during a conference call is dependent on the call server and is not allowed. If the Secure Digits feature is enabled, and you connect to

Voice Mail during an active call, the screen displays only the last pressed key , and the remaining digits appear as ‘*’.

You can press Hide or Unhide to hide or display the pressed keys.

132 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide

Comments? [email protected]

November 2013