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Whisper Page
You hear a confirmation tone.
3. When the called number is free, your IP Deskphone rings. Answer the call and you are connected to your called party.
Whisper Page
Use the Whisper Page feature to send a page to a contact while they are on an active call.
With you use the Whisper Paging feature, only the person on the paged extension can hear the page. Other parties on the call cannot hear the page, and you cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see who makes the whisper page.
To create a Whisper page
1. Dial the Whisper Page FAC provided to you by your system administrator.
2. Dial the number to which you want to send the Whisper Page.
All parties, including you, hear the Whisper Page tone, but only the party to whom the page was sent hears the page itself. You cannot hear either of the parties in the active call.
Call Waiting
When you are on an active call and you receive an incoming call, you are notified of the incoming call by a message on the telephone display screen and a notifying beep. Answering the new call places the active call on hold. You can also redirect the new call, transfer the new call, or ignore the new call.
Placing a call on Hold
Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call. You can have a number of calls on hold at the same time.
To place a call on hold:
1. Press the Hold fixed key.
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 125
Active calls and call features
The LCD on hold icon flashes beside the line on hold.
To retrieve a call on hold:
Press the Line feature key beside the flashing LCD indicator.
OR
Press the Hold fixed key.
To release a call on hold:
Important:
You must retrieve a call from hold before you can end it.
1. Retrieve the call on hold:
• Press the Line feature key beside the flashing LCD indicator.
OR
• Press the Hold fixed key.
2. Press the Goodbye fixed key.
Related topics:
on page 126
Multiple calls On Hold
When you have more than one call on hold, use the navigation key to highlight a call on the telephone display screen. You can perform an action with that call by using the soft keys on the In-call menu list. The soft keys displayed vary, depending on the type of call that is currently selected.
When you highlight a call that is not active, you can retrieve the call from on hold and make it active by pressing the Activate soft key. You can also join the call with the active call to create a 3-way calling session. .
Multiple calls In-call mode
When the IP Deskphone has multiple calls connected at the same time, you can access the menu items listed in the following table.
Note:
The Join soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3-way calling.
126 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
Comments? [email protected]
November 2013
Placing a call on Hold
Table 19: Context-sensitive soft keys for the multiple calls In-call display screen
Soft key label
Join
New Call
Audio/Actvate
Function
Press the Join soft key to join the eligible calls.
Press NewCall soft key to obtain a dial tone to place another call.
The NewCall soft key is used to make a conference call. This key behaves like the Conf soft key.
Press the Audio soft key to change the audio codec and monitor audio quality.
The Actvate soft key appears when the highlighted call is not the selected call.
Press the Actvate soft key to place the current call on hold and activate the call you want to connect to.
This soft key is also used to retrieve calls parked against the user.
More...
Note:
The Actvate soft key never appears at the same time as the
Audio context-sensitive soft key
Press the More… soft key to select a new menu list of soft keys.
When you press the More… soft key, a different selection of soft keys appears.
• If you press the More… soft key once from the first menu list, you access the following soft keys:
[Trnsfer] [RlsCall] [Join] [More...]
• If you press the More… soft key from the first menu list twice, you access the following context-sensitive soft keys:
[Conf] [Audio] [New Call] [More…]
• If you press the More… soft key from the first menu list three times, you return to the first menu list with the following soft keys.
[Prefs] [Blank] [Blank] [More…]
When you press the More.… soft key for the first time, the following context-sensitive soft keys appear on the menu list.
Trnsfer
RlsCall
Press the Trnsfer soft key to transfer the current call.
Press the RlsCall soft key to release or hang up the highlighted call.
Conf
More...
Press the Conf soft key to place another call, which can be used for a conference call. This context-sensitive soft key has the same behavior as the NewCall soft key.
Press the More… soft key to select a new menu list of soft keys.
The next available menu list contains the following soft keys:
[Retrve] [Conf] [Prefs] [more…]
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 127
Active calls and call features
Soft key label Function
When you press the More… soft key for the second time, the following soft keys appear on the menu list.
Prefs Press the Prefs soft key to display the Preferences menu.
The menu items include the following:
1. Display—use to adjust the display settings of the LCD screen.
2. Audio—use to adjust tones and volume settings.
3. Feature Options—use to configure the following:
• Feature keys
• Call Ignore Action
• Call Decline Reason
• Call Subjects
• Call Fwd Notification
• Missed Call Notification
• Answer Mode Settings — appears when the Auto Answer
Mode is enabled on the IP Deskphone.
4. Language—use to change the interface language.
5. Misc Options—use to access the following options:
• Alpha Dialing
• Search Method
• Incoming Privacy
• Outgoing Privacy
• # Ends Dialing
• Hold Mode: Private
• Time
6. Network—use to access the following:
• Server Settings
• Device Settings
• Diagnostics
• Disable screensaver
• Licensing
• Lock
7. User Settings—use to modify the following:
• Call Settings
128 Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide
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November 2013
Placing a call on Hold
Soft key label Function
• IM Settings
• Voice Mail Settings
• Change Location
<blank>
<blank>
More...
Press the More… soft key to return to the first menu list of soft keys.
The next available menu list contains the following soft keys:
[Join] [NewCall] [Audio] [more…]
To access a call on hold when multiple calls are on hold:
1. Press the Up/Down navigation key to highlight a call on hold.
2. Press the Line feature key beside the flashing LCD indicator.
OR
Press the Hold fixed key to retrieve a call on hold.
To make a call on hold the active call:
1. Press the Up/Down navigation key to highlight a call on hold.
2. Press the Actvate soft key to make the highlighted call on hold the active call.
This removes the call from on hold and automatically places the previous call on hold.
To release a call on hold:
Important:
You must make a held call the active call before you can release it.
1. Press the Up/Down navigation key to highlight a call on hold.
2. Press the Actvate soft key to make the highlighted call on hold the active call.
This removes the call from on hold and automatically places the previous call on hold.
3. Press the RlsCall soft key to release or hang up the highlighted call.
Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 129
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