Chapter 8: Receiving a call

When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes precedence over a pop-up Instant Message (IM).

Caller identification

When you receive an incoming SIP call, the Caller ID information appears on the IP Deskphone display screen. When you receive a call from a contact that is entered in the IP Deskphone

Address Book, the caller information appears as it is in the Address Book.

You can restrict the information displayed for incoming calls or for calls you make by configuring the privacy settings..

When you receive an incoming call, you can do one of the following:

• Answer an incoming call.

• Redirect an incoming call.

• Ignore an incoming call.

• Receive an intercom call.

• Receive paging calls.

Answering an incoming call

When you can answer an incoming call, you can choose one of four methods.

To answer an incoming call:

1. Press the Answer soft key that activates a Handsfree call.

2. Lift the handset.

3. Press the Headset fixed key.

Avaya 1120E IP Deskphone with SIP Software on Avaya Aura ® User Guide November 2013 93